@@ -36,9 +36,9 @@ From here, the actions you perform will depend on the status of the user in ques
## Supplemental issues
In some situations, Legal will request the deletion of a user that had filed a data privacy request but was denied due to being part of a paid subscription. In situations such as these, Legal will file an issue in our tracker using [this template](https://gitlab.com/gitlab-com/gl-security/corp/cust-support-ops/issue-tracker/-/issues/new?issuable_template=Feature).
In some situations, Legal will request the deletion of a user that had filed a data privacy request but was denied due to being part of a paid subscription. In situations such as these, Legal will file an issue in our tracker using [this template](https://gitlab.com/gitlab-com/gl-security/corp/cust-support-ops/issue-tracker/-/work_items/new?description_template=Zendesk%20User%20Deletion).
For these issues, you need to use the email address of the user in question to locate them in Zendesk. This can be done by doing a search using the query `email:EMAIL_ADDRESS` (replacing `EMAIL_ADDRESS` with the actual email address).
For these issues, you need to use the email address (or addresses) of the user(s) in question to locate them in Zendesk. This can be done by doing a search using the query `email:EMAIL_ADDRESS` (replacing `EMAIL_ADDRESS` with the actual email address) for each email address provided.
- If the user does not exist:
1. Update the issue to indicate the user does not exist in Zendesk
