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content/handbook/customer-success/professional-services-engineering/project-mgmt/_index.md

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We follow the [PSDM (Professional Services Delivery Methodology)](../professional-services-delivery-methodology/_index.md) for all our Professional Service Engagements. The PSDM is a comprehensive framework that covers:



- Managing Projects in GitLab as the single source of truth

- Managing Projects according to SOW format (Agile, Timd and Materials, Fixed Price)

- Managing Projects according to SOW format (Agile, Time and Materials, Fixed Price)

- Establishing Project Velocity and Iteration scheduling

- Setting up Agile ceremonies and processes

- Managing labels for effective project tracking