Commit efaa2984 authored by Katrin Leinweber's avatar Katrin Leinweber
Browse files

Update all quote-to-cash links

parent e24fad7d

content/handbook/business-technology/_index.md

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        - #[business-technology](https://gitlab.slack.com/archives/C01BLS12V37)



8. **Other References**

    - [Quote to Cash Documentation](../business-technology/enterprise-applications/quote-to-cash/)

    - [Quote to Cash Documentation](../business-technology/enterprise-applications/entapps-crm/quote-to-cash/)

    - [Enterprise Application Guides:](../business-technology/enterprise-applications/guides/) GitLab's Enterprise Application Guides for Finance Systems

content/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/troubleshooting/index.md

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The customer is always free to renew for as many users as they would like, even if this number is lower than the previous year; the true-up amount just needs to be paid for in full.



If a customer is having issues obtaining the number of licenses needed to purchase, you can [request a screenshot](/handbook/business-technology/enterprise-applications/quote-to-cash/troubleshooting/#how-to-ask-the-customer-for-a-screenshot-needed-for-users-over-license-with-self-managed) from them or else access their usage ping data through the [version application](https://version.gitlab.com/).

If a customer is having issues obtaining the number of licenses needed to purchase, you can [request a screenshot](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/troubleshooting/#how-to-ask-the-customer-for-a-screenshot-needed-for-users-over-license-with-self-managed) from them or else access their usage ping data through the [version application](https://version.gitlab.com/).

If there is no data available through usage ping, we can conclude that the usage ping has been disabled in the instance, and you will need to obtain this information manually.



**Customer Question: Why is there a discrepancy between "Maximum Users" and "Users" on the admin dashboard? (self-managed)**

content/handbook/business-technology/tech-stack-guide/index.md

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### Quote to Cash workflow



Zuora Billing is a central module within the **[Quote to Cash workflow](/handbook/business-technology/enterprise-applications/quote-to-cash/#quote-to-cash-introduction)** and interfaces with many other apps.

Zuora Billing is a central module within the **[Quote to Cash workflow](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/#quote-to-cash-introduction)** and interfaces with many other apps.



```mermaid

graph TD
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### Lead to Cash workflow



Zuora Billing is a key module within the **[Lead to Cash workflow](/handbook/business-technology/enterprise-applications/quote-to-cash/#lead-to-cash-flow)**.

Zuora Billing is a key module within the **[Lead to Cash workflow](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/#lead-to-cash-flow)**.



![Lead to Cash Workflow](/handbook/business-technology/tech-stack-guide/2022-06-03_lead_to_cash_flow.png)

content/handbook/company/working-groups/purchasing-reliability.md

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### Enterprise Apps



- [Quote to Cash](/handbook/business-technology/enterprise-applications/quote-to-cash/)

- [Quote to Cash](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/)

- [Platypus](https://gitlab.com/gitlab-com/business-technology/enterprise-apps/integrations/platypus)

- [gitlab-com/business-technology/enterprise-apps&293](https://gitlab.com/groups/gitlab-com/business-technology/enterprise-apps/-/epics/293): Distributor e-Marketplace

content/handbook/product/groups/fulfillment-guide.md

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##### References



- [Troubleshooting: Licenses](/handbook/business-technology/enterprise-applications/quote-to-cash/troubleshooting/#licenses)

- [Changing License Owner (Contact Support)](/handbook/business-technology/enterprise-applications/quote-to-cash/troubleshooting/#how-do-i-change-the-license-owner-for-self-managed-instances-with-licensegitlab)

- [Troubleshooting: Licenses](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/troubleshooting/#licenses)

- [Changing License Owner (Contact Support)](/handbook/business-technology/enterprise-applications/entapps-crm/quote-to-cash/troubleshooting/#how-do-i-change-the-license-owner-for-self-managed-instances-with-licensegitlab)



## Action plan for Fulfillment-impacting bugs