As per [Zendesk](https://support.zendesk.com/hc/en-us/articles/10013995711386-About-admin-copilot):
> Admin copilot is a proactive AI assistant designed to help Zendesk admins streamline operations and optimize their environment. You can save time by using admin copilot to spot potential issues before they escalate, assist in the creation of new workflows, and resolve inefficiencies across your setup.
As per [Zendesk](https://support.zendesk.com/hc/en-us/articles/8013454025114-Turning-on-and-configuring-auto-assist):
> Auto assist is an AI-powered assistant for your agents. Using large language model (LLM) technology, auto assist understands the contents of submitted tickets and makes suggestions to your agents on how to solve them.
## Current setting
- Zendesk Global
- Sandbox: Currently inactive
- Production: Currently inactive
- Zendesk US Government
- Sandbox
- Who has access: All groups
- [x] Show auto assist replies and actions in the agent composer
- Production
- Who has access: All groups
- [x] Show auto assist replies and actions in the agent composer
As per [Zendesk](https://support.zendesk.com/hc/en-us/articles/6711181959194-Classifying-unique-information-in-tickets-with-entities):
> Entity classification, part of intelligent triage, automatically captures specific pieces of information from incoming tickets and messaging conversations — such as product names, order numbers, or location details — and enriches tickets with actionable details.
