@@ -89,6 +89,8 @@ Dayshift engineers are typically only On-Call on weekends, and some holidays as
#### Night Shift flow
Nightshift engineers go through a rotation of week long On-Call shifts. For an individual rotation, the first shift begins on **Friday** night (5:00 PM Pacific Time), and ends on **Saturday** morning (5:00 AM Pacific Time). The remaining shifts follow this same schedule until the rotation ends on **Friday** morning (5:00 AM Pacific Time). If an emergency is filed while you are the On-Call Engineer, you will get a PagerDuty notification according to your [configuration](#configuring-your-pagerduty). Once you have received the notification, `acknowledge` the page--either in Slack or in the PagerDuty app--to forestall the escalation. Then, begin reviewing the ticket. Once you have responded to the customer, `resolve` the PagerDuty alert.
