Commit ebbdaee5 authored by Jason Colyer's avatar Jason Colyer
Browse files

Adding more info on round robin

parent 694e6f0f

content/handbook/eta/css/gitlab/support-team-yaml-files.md

+15 −0
Original line number Diff line number Diff line
@@ -222,6 +222,21 @@ For the `us-federal` attribute, there is an additional attribute: 
  - `active`, which dictates whether you are part of the round robin or not

  - `modifier`, which is the modifier to multiply by when calculating your total workload weight

    - In the event this number is 0, the round robin will use 1

  - `forms_enabled`, which is an array of ticket forms (by the form's name) that could be assigned to the agent



As an example:



```yaml

    round_robin:

      active: true

      modifier: 1.5

      forms_enabled:

      - 'GitLab Dedicated'

      - 'Support'

      - 'Upgrade Assistance'

```



Using this entry, the agent would be part of the round robin, would have their workload increased by a factor of 1.5, and would only be assigned tickets using the forms `GitLab Dedicated`, `Support`, or `Upgrade Assistance`.



### gitlab