@@ -11,7 +11,7 @@ HelpLab is a GitLab's branding of the ServiceNow Platform.
## Why ServiceNow?
The solution combines the `#people-connect`, `#stock-admin`, `#expense-reporting-inquiries`, and `#payroll`and `#it_help`Slack channels into a single destination. No more searching for the right Slack channel for your various questions; you will be able to get the help you need all in one place.
The solution combines the `#people-connect`, `#stock-admin`, `#expense-reporting-inquiries`, and `#payroll` Slack channels into a single destination. No more searching for the right Slack channel for your various questions; you will be able to get the help you need all in one place. Please contact us via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.
Additionally, this solution supports our continued emphasis on keeping team members' sensitive information secure and confidential. When you reach out for support, you will know that it's being handled with the utmost care to maintain your privacy.
@@ -81,4 +81,4 @@ You can also filter by `Open` or `Closed` requests or search for specific reques
## HelpLab Support
For immediate support following the launch, for any HelpLab related issues, the best way to reach is by sending a message to the #it_help Slack channel. The dedicated support team will closely monitor this channel and promptly address any problems or questions you may have.
For immediate support following the launch, for any HelpLab related issues, please contact us via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.
1. Google Calendar also has a [Zoom plugin](https://chrome.google.com/webstore/detail/zoom-scheduler/kgjfgplpablkjnlkjmjdecgdpfankdle?hl=en-US) where you can easily add a Zoom link for a video call to the invite.
1. For meetings that are scheduled with Zoom:
- After reviewing our [Zoom](/handbook/tools-and-tips/zoom/) handbook page, if you have additional questions, please contact IT in the `#it_help` Slack channel.
- After reviewing our [Zoom](/handbook/tools-and-tips/zoom/) handbook page, if you have additional questions, please contact us via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.
- Note that if you select to record meetings to the cloud (setting within Zoom), you must include the text `[REC]` in the meeting title if you want them to be automatically placed in the `GitLab Videos Recorded` folder in Google Drive on an hourly basis via a [scheduled pipeline](https://gitlab.com/gitlab-com/zoom-sync/pipelines).
- You can find these videos in Google Drive by looking under `Shared drives` and `GitLab Videos Recorded`. If you do not have access to this drive, contact [IT Ops](https://gitlab.com/gitlab-com/business-ops/team-member-enablement/issue-tracker/issues).
- The [script for syncing the files is here](https://gitlab.com/gitlab-com/zoom-sync).
@@ -26,7 +26,7 @@ The alphabetically sorted starter list below spotlights a few of GitLab's many S
| `#expense-reporting-inquiries` | For questions pertaining to [expenses](/handbook/finance/spending-company-money/)(e.g. Navan). |
| `#git-help` | Specific questions about using Git in the terminal. |
| `#is-this-known` | Get help in finding existing issues for existing problems. |
| `#it_help` | Create a Help Request in this channel should you have any IT general questions or trouble with setup (e.g. 2FA, accounts, etc.). |
| `Compass` | Please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com. |
| `#mr-buddies` | For any questions regarding merge requests. |
| `#new_team_members` | For new GitLab team members to introduce themselves to the company and for existing team members to share updates with new hires. |
| `#new-vacancies` | For all GitLab team members to be aware of internal opportunities, as well as all job openings as they are listed. Please review the [referral process](/handbook/hiring/referral-process/) page to find out more about referring someone for a role. |
@@ -69,7 +69,7 @@ To get in touch with the [e-group](/handbook/company/team/?departmentOrDivision=
To raise an issue with a specific team, please use below most commonly used channels;
-**`#it_help`**: For IT related queries, Okta, issues with hardware, software, system access requests and user permissions etc
- For IT related queries, Okta, issues with hardware, software, system access requests and user permissions please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.
-**`#talent-acquisition`**: For referrals based questions, candidate alignments, general talent acquisition etc
@@ -102,7 +102,7 @@ Any projects with [yellow or green](/handbook/security/policies_and_standards/da
##### Business Related
For any infrastructure services related to business operations and our tech stack, please contact the IT team in `#it_help` for guidance on next steps. Most of our [tech stack](/handbook/business-technology/tech-stack-applications/) are SaaS-based and hosted by the respective vendor.
For any infrastructure services related to business operations and our tech stack, please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com. Most of our [tech stack](/handbook/business-technology/tech-stack-applications/) are SaaS-based and hosted by the respective vendor.
New SaaS applications should go through the [Procurement Process](/handbook/finance/procurement/) and are managed by the respective department's [system owners](/handbook/business-technology/#cross-department-system-owners).
Of course, you can also still reach out to us in the #it_help Slack channel or via our email address it-help@gitlab.com.
Of course, you can also still contact us via the Compass app in Slack (type "Compass" in the top search bar to find it) or via our email address it-help@gitlab.com.
