Commit d248d195 authored by Lyle Kozloff's avatar Lyle Kozloff 🌮
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Adds Support data visualization guidelines

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content/handbook/support/readiness/data/_index.md

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---

title: Support Readiness - Data

description: Everything you wanted to know about how Support handles data

canonical_path: "/handbook/support/readiness/data"

---



## Purpose



## Meet the team



There are a few people who are routinely involved in serving the data needs of Support:



| Name                                                  | Role                                  | Specialization                             |

|-------------------------------------------------------|---------------------------------------|---------------------------|

| [Lyle Kozloff](https://gitlab.com/lyle)               | Director of Support, Global Readiness and Acting Support Operations Manager | Leadership |

| [Nabeel Bilgrami](https://gitlab.com/nabeel.bilgrami) | Support Readiness Specialist         | Operations |

| [Melissa Magoma](https://gitlab.com/Melissa_Magoma)   | Support Readiness Specialist         | Service Delivery | 

| [Ilia Kosenko](https://gitlab.com/Ikosenko)           | Support Engineering Manager          | Data | 



## Data Visualization Guidelines



We follow the [GitLab Pajamas Design System](https://design.gitlab.com/) [recommendations for accessibility](https://design.gitlab.com/data-visualization/color#accessibility).



### Color Preferences



Performance indicators:



- **SSAT**: #5A5087 (Purple)

- **FRT**: #D7786E (Red)

- **NRT**: #F0AF64 (Yellow)



Ticket Priorities:



- **Low**: #FFA600 (Yellow)

- **Normal**: #F57F6C (Salmon)

- **High**: #D45384 (Magenta)

- **Urgent / Emergency** ##5A5087 (Purple)



Regions:



- **AMER**: #D7786E (Red)

- **APAC**: #5A5087 (Purple)

- **EMEA**: #F0AF64 (Yellow)

- **All Regions**: #52b87a (Green)



Please see [GitLab Support Data Visualization Style Guide](https://drive.google.com/drive/u/0/search?q=GitLab%20Support%20Data%20Visualization%20Style%20Guide) (GitLab internal only) for more detail.



### Color Palettes



Please see [GitLab Support Data Visualization Style Guide](https://drive.google.com/drive/u/0/search?q=GitLab%20Support%20Data%20Visualization%20Style%20Guide) (GitLab internal only).