fix the spelling of GitLab in various places

### About me

I currently reside in UK, London with my wife and kids, and have lived here my whole life. When I am not busy, I am usually watching a Netflix show with my family or outdoors in the soft play park running around with my children. On the work front, I come from a software engineer background and have worked for multiple organisations over the past 15+ years before having a pleasure to joining my amazing team at Gitlab.

I currently reside in UK, London with my wife and kids, and have lived here my whole life. When I am not busy, I am usually watching a Netflix show with my family or outdoors in the soft play park running around with my children. On the work front, I come from a software engineer background and have worked for multiple organisations over the past 15+ years before having a pleasure to joining my amazing team at GitLab.

### How I work

title Estimated Decomposition Timeline

section Timeline

Gitlab Decomposition Ready :active , decompose, 2024-07-01, 2025-02-14

GitLab Decomposition Ready :active , decompose, 2024-07-01, 2025-02-14

Non-Slice Work :active, nonslicework, 2024-07-15, 2025-02-14

Slice 1 :active, slice1, 2024-07-23, 2025-01-13

Slice 2 :active, slice2, 2024-08-06, 2024-12-30

Slice 3 :active, slice3, 2024-07-15, 2025-02-10

Gitlab Application Ready for Decomposition :milestone, allslices, after slice1 slice2 slice3 nonslicework, 0d

GitLab Application Ready for Decomposition :milestone, allslices, after slice1 slice2 slice3 nonslicework, 0d

Phase 1 & 2 : phase12, 2024-09-11, 16w

Phase 4 : phase4, 2025-03-14, 3w

Phase 5 : phase5, after phase4, 1w

1. **Customer Lens:** Understanding the customer’s key activities along our core customer journey, their needs, who on their side is engaged in purchase decisions, through to onboarding and adoption, and the needs and expectations of GitLab for success.  

2. **GitLab Teams:** Understanding the experience of the GitLab team collaborating as a team in service of helping customers move through their purchasing and adoption journey with us, and where there are areas of friction inhibiting us from providing our best service to customers.

3. **Customer \+ Gitlab Intersection:** This intersection captures the customer experience through the engagement model between their teams and ours to realize value in their investment with us.

3. **Customer \+ GitLab Intersection:** This intersection captures the customer experience through the engagement model between their teams and ours to realize value in their investment with us.

**Where’s Product/UX  in this?** Our in-product experience absolutely impacts our customer experience in a very real way. The focus of this team is centered on the engagement

#### *Why* Verifiable Outcomes?

Much like buying a treadmill, the purchase of enterprise software only creates meaningful return on investment through careful planning, and dedicated effort over a sustained period of time. To avoid the trap of the metaphorical "treadmill" becoming a disused ornament where laundry is hung— it's crucial that Gitlab's account teams partner with customers to:

Much like buying a treadmill, the purchase of enterprise software only creates meaningful return on investment through careful planning, and dedicated effort over a sustained period of time. To avoid the trap of the metaphorical "treadmill" becoming a disused ornament where laundry is hung— it's crucial that GitLab's account teams partner with customers to:

- Capture the customer's desired outcomes

- Measure and communicate the value of these outcomes in language relevant to the customer

At project completion, the PM should:

1. **Conduct a Final Session:**

   - Schedule a 30-60 minute Gitlab team retrospective call, inviting PS Practice team members

   - Schedule a 30-60 minute GitLab team retrospective call, inviting PS Practice team members

   - Review contributions and synthesize key learnings

   - Identify patterns and major takeaways

   - Assign owners for implementation

   - Set realistic timelines for completion

An example Internal Retrospective can be found [here](https://gitlab.com/gitlab-com/customer-success/professional-services-group/ww-consulting/ps-plan/-/issues/18060)]. The list of inflight and completed internal retros can be found in the "PS-Plan" Gitlab Project by searching within "Titles" and the text "Internal Retro".

An example Internal Retrospective can be found [here](https://gitlab.com/gitlab-com/customer-success/professional-services-group/ww-consulting/ps-plan/-/issues/18060)]. The list of inflight and completed internal retros can be found in the "PS-Plan" GitLab Project by searching within "Titles" and the text "Internal Retro".

### Knowledge Sharing