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Commit ce642ea0 authored by Rajin Reddy's avatar Rajin Reddy Committed by Misty Brown
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Update file corp-credit-cards to remove email address and direct Team Members to use HelpLab .md

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1 merge request!9425Update file corp-credit-cards to remove email address and direct Team Members to use HelpLab .md
......@@ -34,7 +34,7 @@ anything over $50. You can add the receipt once the charge reflects in Navan C
- Non-Permissible items will be flagged upon charge. Please ensure to only use the card for items under permissible items only.
- Purchases on your card should not exceed $5,000 USD for each transaction.
- If your purchase will be over $5,000 USD, you will need to enter a Purchase Requisition in Zip. AP prefers to pay vendors by ACH whenever possible. To get started with Zip for a vendor who can be paid by normal invoicing and payment methods, see [Zip End Users Guide](/handbook/business-technology/enterprise-applications/guides/zip-guide/).
- If a charge is made in error, please reach out to expenses@gitlab.com on the process to reimburse GitLab. It is an arduous process, so we ask to avoid this at all cost.
- If a charge is made in error, please reach out to the Expense admin team by raising a HelpLab ticket. We ask to avoid making charges in error at all cost.
- Any reports with continuous violations to our policy will be subject to management review and could be taken away for non-compliance.
## 3. Permissible Items
......@@ -192,13 +192,13 @@ Upon review, if more clarification is needed for a certain expense, the AP team
- An authorized user must follow GitLab's Code of Business Conduct and Ethics as these cards are considered GitLab Property.
- Any reports with continuous violations to our policy will be subject to management review and could be taken away for non-compliance.
- A cardholder must detail any disputed transaction in writing to expenses@gitlab.com with a copy to the issuing bank to resolve any disputes. The cardholder must ensure that a refund, if processed, should be in favor of GitLab.
- A cardholder must detail any disputed transaction on the ticket opened in HelpLab, with a copy to the issuing bank to resolve any disputes. The cardholder must ensure that a refund, if processed, should be in favor of GitLab.
### 8.4 Card Lost or Stolen
- It is the cardholder's responsibility to always safeguard the Navan Physical card and Navan Physical card account number and/or security number.
- Cards that are lost or stolen must be reported immediately by the cardholder to the AP Analyst who will take appropriate steps to cancel it.
- At the earliest opportunity, a written notification must also be given to Expenses@GitLab.com and Card administrator so that the cancellation of the card may be confirmed and a reconciliation of the card account from the date the card was lost or stolen may be performed.
- At the earliest opportunity, a written notification must also be given to the expense Admin team by opening a HelpLab Ticket and Card administrator so that the cancellation of the card may be confirmed and a reconciliation of the card account from the date the card was lost or stolen may be performed.
### 8.5 Cancellation of Card
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