@@ -32,9 +32,10 @@ The content is divided into three key categories of competencies. [LevelUp](http
-[Chorus Playlist](https://chorus.ai/playlists/741604) gives you access to the recordings of the best CSM calls. The recordings are continuously updated, so keep this playlist bookmarked for best practices.
#### CSM Intership
#### CSM Intership and Mentorship
-[CSM Internship for learning](/handbook/customer-success/csm/csm-internship/)
The CSMA Mentorship Program is a 12-week program, structured to pair CSMAs who want to accelerate skill growth and share best practices with an experienced CSMA. The program runs for 12 weeks with weekly 30-minute 1:1 sessions and covers five core focus areas: customer relationship management, strategic planning, technical skills, risk management, and cross-functional collaboration.
### For mentees
If you have just completed your onboarding, your onboarding buddy can help you get matched with a mentor and get your mentorship issue set up in the program epic. Participation is optional but highly recommended as a natural next step following onboarding graduation.
If you are already onboarded and interested in participating in a mentorship program with another CSMA, reach out to your manager to get matched with a mentor.
Once you have a mentor, create your mentorship project:
1. Go to the [CS Training Programs subgroup](https://gitlab.com/gitlab-com/customer-success/csmerm/training-programs)
1. Click `Create Project`
1. Click `Create from template`
1. Click `Group`
1. Next to `CS Mentorship`, click `Use Template`
1. Title the project `[Your Name] Mentorship`
1. Read the README.md and follow along!
### For mentors
1. Review the mentorship program structure with your mentee and help them understand how it connects to their ongoing development.
1. Ensure there is a mentorship project created using the project template.
1. Use the weekly issue structure to guide your check-in conversations — each week has a natural theme to discuss.
