@@ -36,10 +36,12 @@ You'll find an appointment in the Support Team Google calendar for the recording
- Edit the `Metrics - <date>` work item
- take screenshots of the key metrics from the [MM: Support KPIs](https://gitlab.zendesk.com/explore/studio#/dashboards/3DC60497A02C9E0EDB02ECE9C20153733D4AF220B656C550418FF2E42B7E2329) Zendesk dashboard and insert them into the work item where indicated. The following 4 items need to be included:
- From the SWIR tab: the top row of 4 graphs, from `Total average CES` through to volume
- From the SWIR tab: scroll to the bottom of `Total FRT SLA achievement - Last 4 Weeks` and capture the current week
- From the SWIR L&R tab: the top row of 4 graphs, from `Total average CES` through to volume
- From the SWIR L&R tab: scroll to the bottom of `L&R FRT SLA achievement - Last 4 Weeks` and capture the current week
- Type the key metrics values into the appropriate sections of the work item
- Refer to the [US Government team call document](https://drive.google.com/drive/u/0/search?q=U.S.%20Government%20Support%20Team%20Call) for the USGov metrics and add them to the work item
- Observe the current number of total pairings in the [open pairings milestone](https://gitlab.com/groups/gitlab-com/support/-/milestones?search_title=pairing&state=&sort=). Compare it to the previous week's SWIR to determine how many new pairings were created since then. Add these details to the work item.
@@ -69,8 +71,8 @@ You'll find an appointment in the Support Team Google calendar for the recording
### After the recording
-[Publish](#publish-the-podcast) the podcast
-[Prepare SWIR for the next week](#prepare-swir-for-the-next-week)
1.[Publish](#publish-the-podcast) the podcast
1.[Prepare SWIR for the next week](#prepare-swir-for-the-next-week)
