When you first join the team everything will be new to you. Don't worry! In order to get you started with GitLab quickly, apart from the company wide onboarding issue that will be assigned to you on Day 1 by PeopleOps, we also have an onboarding program in Support. There are two pathways:
When you first join the team everything will be new to you. Don't worry! In order to get you started with GitLab quickly, apart from the company wide onboarding issue that will be assigned to you on Day 1 by PeopleOps, we also have an onboarding program in Support.
Early in onboarding, you'll learn our [Support Ticket Lifecycle](/handbook/support/workflows/ticket_lifecycle/) - a shared language for discussing ticket work across six phases (Logging, Triage/Routing, Authorization, Diagnosis, Resolution, and Closure). This framework helps us talk about tickets consistently in 1:1s, reviews, and team discussions.
