Commit bd1dac07 authored by Amy Shiel's avatar Amy Shiel Committed by Lysanne Pinto
Browse files

Fix sb direction link

parent 7c90ebe0

content/handbook/engineering/infrastructure/team/gitlab-dedicated/switchboard.md

+5 −5
Original line number Diff line number Diff line
@@ -8,7 +8,7 @@ Switchboard is a team within the [Dedicated Group](/handbook/engineering/infrast 


### Resources



- [Switchboard Direction Page](https://about.gitlab.com/direction/saas-platforms/switchboard/)

- [Switchboard Direction Page](https://about.gitlab.com/direction/platforms/switchboard/)

- [Switchboard Demo Library](https://gitlab.com/gitlab-com/gl-infra/gitlab-dedicated/switchboard/-/blob/main/docs/walkthrough-library.md)



## Team Members
@@ -308,10 +308,10 @@ There are two groups for Switchboard, [Reviewers and Maintainers](https://gitlab 


| User | Visible | Description |

|----------|----------|-------------------|

| [Internal - Operator](https://about.gitlab.com/direction/saas-platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Support](https://about.gitlab.com/direction/saas-platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Provisioner](https://about.gitlab.com/direction/saas-platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Read Only](https://about.gitlab.com/direction/saas-platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Operator](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Support](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Provisioner](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Read Only](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [External - Tenant Admin](https://docs.gitlab.com/ee/administration/dedicated/configure_instance.html#add-users-to-an-instance) |  |  |

| [Internal - Read Only](https://docs.gitlab.com/ee/administration/dedicated/configure_instance.html#add-users-to-an-instance) |  |  |

content/handbook/legal/privacy/customer-product-usage-information.md

+3 −3
Original line number Diff line number Diff line
@@ -109,7 +109,7 @@ The first exception is in the collection of hostname and IP address for Self-Man 


## Switchboard



*Purpose*: GitLab customers using the Dedicated single tenant SaaS offering have access to a customer console called [Switchboard](https://about.gitlab.com/direction/saas-platforms/switchboard/). Switchboard is used by customer teams to maintain and configure their own Dedicated tenant. Metrics from the Switchboard application are collected to help GitLab better understand how Dedicated customers are using Switchboard. In turn, these Metrics will assist in driving further development of the Switchboard application.

*Purpose*: GitLab customers using the Dedicated single tenant SaaS offering have access to a customer console called [Switchboard](https://about.gitlab.com/direction/platforms/switchboard/). Switchboard is used by customer teams to maintain and configure their own Dedicated tenant. Metrics from the Switchboard application are collected to help GitLab better understand how Dedicated customers are using Switchboard. In turn, these Metrics will assist in driving further development of the Switchboard application.



*Applicable Software*: Switchboard Metrics are collected only from Dedicated users with access to the Switchboard application.

content/handbook/support/workflows/dedicated.md

+3 −3
Original line number Diff line number Diff line
@@ -28,7 +28,7 @@ is a temporary measure to workaround the lack of until workflow categories are r 
Here are links to other pages about GitLab Dedicated around GitLab:



- Docs: [Configure GitLab Dedicated](https://docs.gitlab.com/administration/dedicated/)

- Product: [Glossary of Switchboard terms](https://about.gitlab.com/direction/saas-platforms/switchboard/glossary/)

- Product: [Glossary of Switchboard terms](https://about.gitlab.com/direction/platforms/switchboard/glossary/)

- Infrastructure: [GitLab Dedicated internal docs](https://gitlab-com.gitlab.io/gl-infra/gitlab-dedicated/team/) (GitLab internal only)

- CSM: [Engaging with GitLab Dedicated Customers](https://internal.gitlab.com/handbook/customer-success/csm/gitlab-dedicated/) (GitLab internal only)

content/handbook/support/workflows/dedicated_switchboard.md

+2 −2
Original line number Diff line number Diff line
@@ -7,11 +7,11 @@ description: "GitLab Dedicated Support - Switchboard" 
## Overview



Switchboard is a portal customers use to manage their GitLab Dedicated instance. Select GitLab team members have access to Switchboard.

Read more about what the goals of Switchboard are on the [Category Direction page](https://about.gitlab.com/direction/saas-platforms/switchboard/).

Read more about what the goals of Switchboard are on the [Category Direction page](https://about.gitlab.com/direction/platforms/switchboard/).



## Accessing Switchboard



GitLab Support Engineers can access the [Switchboard](https://about.gitlab.com/direction/saas-platforms/switchboard/) application via [Okta](/handbook/security/corporate/end-user-services/okta/).

GitLab Support Engineers can access the [Switchboard](https://about.gitlab.com/direction/platforms/switchboard/) application via [Okta](/handbook/security/corporate/end-user-services/okta/).



1. Log in to Okta at `https://gitlab.okta.com`

1. Search for and click on the **Switchboard (production)** app

content/handbook/support/workflows/saas_sm_cheatsheet.md

+1 −1
Original line number Diff line number Diff line
@@ -32,7 +32,7 @@ SaaS, or Dedicated. 
|:----:| ----- |

|Self-managed| Customers manage the configuration for their self-managed instances. Depending on the deployment method, the configuration will be in `/etc/gitlab/gitlab.rb`, `docker-compose.yml`, `values.yaml` or similar.|

|DotCom| [The GitLab.com configurations](https://docs.gitlab.com/user/gitlab_com/) is managed by the infrastructure team and cannot be modified to meet individual customer's needs.|

|Dedicated|[GitLab Dedicated](https://docs.gitlab.com/subscriptions/gitlab_dedicated/) customers can configure their tenants via [Switchboard](https://about.gitlab.com/direction/saas-platforms/switchboard/) and via the **Admin Area**. GitLab Support team members can get access [Switchboard](dedicated_switchboard.md) through Okta by [following these steps](/handbook/support/workflows/dedicated_switchboard/#accessing-switchboard). Some [configuration changes](/handbook/support/workflows/dedicated/#configuration-changes) must be done via a [Request for Help issue](/handbook/support/workflows/how-to-get-help/#how-to-formally-request-help-from-the-gitlab-development-team). |

|Dedicated|[GitLab Dedicated](https://docs.gitlab.com/subscriptions/gitlab_dedicated/) customers can configure their tenants via [Switchboard](https://about.gitlab.com/direction/platforms/switchboard/) and via the **Admin Area**. GitLab Support team members can get access [Switchboard](dedicated_switchboard.md) through Okta by [following these steps](/handbook/support/workflows/dedicated_switchboard/#accessing-switchboard). Some [configuration changes](/handbook/support/workflows/dedicated/#configuration-changes) must be done via a [Request for Help issue](/handbook/support/workflows/how-to-get-help/#how-to-formally-request-help-from-the-gitlab-development-team). |



### Architecture