Move the issue template from handbook to project

**Create Handover Issue:**

- Use template in [CSM-to-CSE-Handover project](https://gitlab.com/gitlab-com/customer-success/csm-to-cse-handover/-/issues)

- Use [the issue template](https://gitlab.com/gitlab-com/customer-success/csm-to-cse-handover/-/issues/new?issuable_template=CSM_to_CSE_handover) in [CSM-to-CSE-Handover project](https://gitlab.com/gitlab-com/customer-success/csm-to-cse-handover/-/issues)

- Fill in all required info

- Add links: Collaboration Project, Customer Notes GDoc, Gong recordings

- Tag CSE Territory Owner with `@mention`

- Get CSE+ sign-off in issue

- Close handover issue

## Handover Issue Template

Create issues in [CSM-to-CSE-Handover project](https://gitlab.com/gitlab-com/customer-success/csm-to-cse-handover/-/issues).

```markdown

## Account Information

**Customer:** _________________

**AE:** _________________

**Renewal Manager:** _________________

**Outgoing CSM:** _________________

**CSE Territory Owner:** @mention

**Handover Date:** _______

## Pre-Handover

- [ ] Success Plans closed

- [ ] CTAs resolved/closed

- [ ] Instances verified (Prod: ___ | Non-prod: ___)

- [ ] Systems up to date

- [ ] Link to Collaboration Project: [URL]

- [ ] Link to Customer Notes GDoc: [URL]

- [ ] Link to Gong recordings: [URL]

## Account Overview

- [ ] Health: ☐ Green ☐ Yellow ☐ Red | Why: __________________

- [ ] Next renewal: _______ | Risks: __________________

- [ ] Active issues/escalations: __________________

## Key People & Dynamics

| Name | Role | Notes |

|------|------|-------|

|      |      |       |

## Technical Setup

- [ ] Deployment: ☐ SaaS ☐ Self-managed

- [ ] Tier: _______ | Seats: _______

- [ ] Last ping date: _______

- [ ] Known issues: __________________

## Strategic Context

- [ ] Primary use case(s): ☐ SCM ☐ CI/CD ☐ DevSecOps ☐ Compliance

- [ ] Customer goals: __________________

- [ ] Current blockers: __________________

## Top 3 Things to Know (risks, expansion, on-going issues)

1. __________________

2. __________________

3. __________________

## Handover Status

- [ ] CSE Territory Owner review: ☐ Approved ☐ Needs fixes

- [ ] Manager actions complete

- [ ] Handover call completed: Date: _______

- [ ] Customer letter sent: Date: _______

- [ ] AE aligned: ☐ Yes

- [ ] Logged in Gainsight: ☐ Yes

## Sign-off

**CSM:** _________________ Date: _______

**CSE+:** _________________ Date: _______

/label ~"CSM to CSE+ Transition" ~"Handover"

```

## RACI

| Activity | CSM | CSE Territory Owner | CSM Manager | AE |

### 1. Review the handover issue

Once the CSM has created the handover issue using the standard template and the **CSE Territory Owner** has approved it, the **responsible CSE** is encouraged to:

Once the CSM has created the handover issue using [the standard template](https://gitlab.com/gitlab-com/customer-success/csm-to-cse-handover/-/blob/master/.gitlab/issue_templates/CSM_to_CSE_handover.md) and the **CSE Territory Owner** has approved it, the **responsible CSE** is encouraged to:

- Review:

  - **Account overview** and **Top 3 things to know**