Commit aa22a504 authored Jul 08, 2026 by Nitin Kumar Garg

Deprecating IT_Help and Adding Compass Details

parent 18d929f5

content/handbook/business-technology/entapps-documentation/application-accessibility.md

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		@@ -20,7 +20,7 @@ MacOS has features that support the following:

		3. [Speech](https://support.apple.com/guide/mac-help/speech-mchl6972f04a/15.0/mac/15.0) - Live Speech, Personal Voice

		To enable these features, go to System Settings and select Accessibility. For any assistance, contact #it_help on Slack.
		To enable these features, go to System Settings and select Accessibility. For any assistance, please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.

		### WCAG Compliant Applications

content/handbook/business-technology/enterprise-applications/guides/salesforce-mobile.md

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		@@ -5,7 +5,7 @@ description: "Instructions on where to download and how to login to the Salesfor

		## How to Login To The Salesforce Mobile App

		Below you can find instructions on how to login to the Salesforce mobile app via Okta. If you run into any issues attempting to login, please reach out via #it_help channel in Slack.
		Below you can find instructions on how to login to the Salesforce mobile app via Okta. If you run into any issues attempting to login, please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.

		### Prerequisites

content/handbook/business-technology/readmes/jeff-ford.md

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		### Reach Our Team

		- Slack Channel: [#it_help](https://gitlab.enterprise.slack.com/archives/CK4EQH50E) (generally fastest response time)
		- Please contact us via the Compass app in Slack (type "Compass" in the top search bar to find it).
		- Email: it-help@gitlab.com
		- GitLab: `@gitlab-com/gl-security/corp/helpdesk`
		- HelpLab: [Submit a ticket](https://helplab.gitlab.systems/esc?id=emp_taxonomy_topic&topic_id=2970a228ebe5a210725cf4f2bad0cd70)

content/handbook/company/infrastructure-standards/_index.md

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		@@ -52,7 +52,7 @@ For cloud infrastructure, we have created top-level AWS organizational units and
		\| Realm \| Data Classification \| Resources Managed By \| Usage Documentation \| Slack Channel \|
		\|------------\|---------------------\|----------------------\|---------------------\|---------------\|
		\| `infra-shared-services` \| Red/Orange/Yellow/Green \| `infra-realm-owners` \| [Realm Docs](/handbook/company/infrastructure-standards/realms/infra-shared-services) \| `#infra-realm-owners` \|
		\| `it` \| Orange/Yellow/Green \| [IT Engineering](/handbook/security/corporate/end-user-services/) \| [Realm Docs](/handbook/company/infrastructure-standards/realms/it) \| `#it_help` (tag `@it-eng`) \|
		\| `it` \| Orange/Yellow/Green \| [IT Engineering](/handbook/security/corporate/end-user-services/) \| [Realm Docs](/handbook/company/infrastructure-standards/realms/it) \| `Compass` (tag `@it-eng`) \|
		\| `saas` \| Red/Orange/Yellow/Green \| [Reliability Engineering](/handbook/engineering/infrastructure-platforms/) \| [Realm Docs](/handbook/company/infrastructure-standards/realms/saas) \| `#infrastructure_platforms` \|
		\| `sandbox` \| Green \| Self Service (Team Member) \| [Sandbox Cloud](/handbook/company/infrastructure-standards/realms/sandbox) \| `#sandbox-cloud-questions` \|
		\| `security` \| Orange/Yellow/Green \| [Infrastructure Security](/handbook/security/product-security/infrastructure-security/) \| [Realm Docs](/handbook/company/infrastructure-standards/realms/security) \| `#security-infrasec` \|
		@@ -67,7 +67,7 @@ For cloud infrastructure, we have created top-level AWS organizational units and

		Approximately ~750 of the GitLab team members are in departments that use cloud infrastructure for development, experiment, testing or non-production purposes. This includes team members in Customer Success, Engineering division departments, Support, etc. *For documentation purposes, we refer to this as the GitLab infrastructure community.*

		For any groups that are not part of the GitLab infrastructure community (ex. Finance, Marketing, Sales, etc), please reach out to `#it_help` for assistance with your infrastructure needs.
		For any groups that are not part of the GitLab infrastructure community (ex. Finance, Marketing, Sales, etc), please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com for any infrastructure needs.

		We've standardized how we create and manage ephemeral (sandbox) infrastructure that GitLab team members provision.

content/handbook/engineering/workflow/development-processes/hiring-contractors.md

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		- Learn about GitLab's values and culture
		- Learn specifics about your team's process and rituals
		- Learn about your team's technology stack
		- Provision the necessary access to communication and productivity systems (project membership, ChatOps, Slack channels including `#production`.) For this, you can rely on access requests and asking questions in #it_help
		- Provision the necessary access to communication and productivity systems (project membership, ChatOps, Slack channels including `#production`.) For this, you can rely on access requests and if have any questions please contact IT via the Compass app in Slack (type "Compass" in the top search bar to find it) or it-help@gitlab.com.

		### Announcements