Updated FAQ and known issues

- Have Clear instructions (Bullet Points, Pictures, Details)

- Create the article based on the user context.

- Write for Audience. How will they read it (their words).

- Use Keywords (labels) for Search.

- Use Keywords (Content tags) for Search. Search terms pull from Content Tags, Titles and Description of Knowledge articles 

- Include Steps for work around, and troubleshooting.

- Include Support information for further help if needed.

### What labels can I add?

There are pre-populated labels to choose from, or create your own relevant to the article. Please avoid creating new labels without consulting with {{< member-by-name "Kirsty Allen" >}}.

### How do I add internal notes to a knowledge article?

Use the markdown editor in the knowledge article.  Add a comment using the comment out syntax (example <! adding notes that are not seen externally>). Commments will not be visiblle to the end user. For a visual see slide in the [knowledge slide here](https://docs.google.com/presentation/d/1flmNz8K6SF5JLMFSFSV00v3lt1Z53UtuH3FgHtNQJEc/edit?slide=id.g34b9665e659_7_23#slide=id.g34b9665e659_7_23)

- In ZenDesk there a popup that states "Discover the new writing experience'. To stop this pop up, use the blue button on the bottom that says "Take a Tour". Its a few clicks, and the PopUp will go away. 

- Title must be repeated in the title field and in the article content.

- We do not yet have a full list of Technical Reviewers. If you find a gap (and dont know who to assign) please assign to  Kirsty Allen and I will work to find somoene to review.

- We do not yet have a full list of [Technical Reviewers](https://docs.google.com/spreadsheets/d/14CIIVup-tS5HdLyl0wInf-2m50AptauyhG-ZW5uhs-I/edit?gid=0#gid=0). If you find a gap (and dont know who to assign) please assign to  Kirsty Allen and the article will be assigned to someone to help.