@@ -162,8 +162,15 @@ The Staff CSM is a job grade [level 9](/handbook/total-rewards/compensation/comp
- Extends the Customer Success KPIs articulated [here](/job-families/sales/customer-success-management/#performance-indicators)
- >5m ARR book of business maintained
-6 enablement contributions to global CS team per fiscal year
-4 enablement contributions (1 per quarter) to global CS team per fiscal year
- 2 Use-case specific or Vertical-specific playbooks created, with global team enabled on them, per year
- Strategic Initiative Leadership - Actively contributes to at least one ongoing geo or organizational initiative (examples include: Long Term Risk program, Success Tier monetization strategies, DAP enablement rollouts, CS/PS integration projects, or regional process improvement initiatives)
Demonstrates measurable impact through:
Regular participation in initiative planning, execution, and review cycles
Contributing best practices, frameworks, or methodologies that advance the initiative
Collaborating cross-functionally to drive outcomes beyond individual book of business
Mentoring other CSMs in areas related to the initiative
