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-**Monthly Uptime**: The percentage of time GitLab.com services were available during a calendar month, calculated from monitoring data.
-**Eligible Customer**: A customer with a new or renewed Ultimate subscription on GitLab.com or GitLab Dedicated (not Self-Managed). The subscription must have a start date of 2025-12-01 or later, or have an exception noted in their org notes.
-**Affected Month**: The calendar month during which downtime occurred.
-**Credit Tiers**: Credits are calculated based on monthly uptime percentage. Refer to [the SLA handbook page](https://gitlab.com/gitlab-com/content-sites/handbook/-/merge_requests/15942/diffs#c01d3f1a95e516a85744800ee399622ba1e31df3_0_96) for the calculation of credits.
-**Credit Tiers**: Credits are calculated based on monthly uptime percentage. Refer to [the SLA handbook page](/handbook/engineering/infrastructure-platforms/service-level-agreement/#service-credits) for the calculation of credits.
