@@ -8,6 +8,14 @@ The EUS team oversees all laptop procurement and management. While certain aspec
At GitLab, we use centralized laptop management for company issued devices. If you are in possession of a company issued device, the details below apply to you. However, not all endpoint management technologies GitLab deploys will be required for all devices. Some technologies may be specific to the hardware platform or operating system.
We order laptops in bulk through our global vendors to ensure on time and consistent delivery experiences for all team members.
**We work through existing inventory before ordering new releases** This means the newest model will not be immediately available when announced. There is no set timeline for when new models will be in stock - it will vary by region depending on the pace of new hires and device refreshes in each area.
**Laptop configurations vary by regional inventory availability.** For example, some regions may have 2024 models in Space Gray while others have 2025 models in Silver.
> **Note**: In most cases, we will prioritize new hire laptop orders over refreshes. Refreshes may be delayed, depending on stock availability.
## Laptop Specs
GitLab approves and supports the use of [Linux](../onboarding101/linux-onboarding101/) and macOS for team member laptops. To keep GitLab IT Support efficient, Windows is not supported as a laptop OS.
@@ -18,14 +26,6 @@ Apple hardware is the recommended choice for GitLab team members. Team members m
### Apple Hardware
We order Apple laptops in bulk through our global vendors to ensure on time and consistent delivery experiences for all team members.
**We work through existing inventory before ordering new releases** This means the newest model will not be immediately available when announced. There is no set timeline for when new models will be in stock - it will vary by region depending on the pace of new hires and device refreshes in each area.
**Laptop configurations vary by regional inventory availability.** For example, some regions may have 2024 models in Space Gray while others have 2025 models in Silver.
> **Note**: In most cases, we will prioritize new hire laptop orders over refreshes. Refreshes may be delayed, depending on stock availability.
@@ -37,7 +37,7 @@ EUS will need to confirm current shipping address, phone number and user's avail
>The option to purchase or to keep a laptop at no cost may be voided where the team member is involved in cases of investigation, misconduct, termination for cause, any violation of [GitLab’s Code of Business Conduct & Ethics](https://ir.gitlab.com/governance/governance-documents/default.aspx), or other legal or security related inquiries.
If the team member has not completed 1 calendar year at the time of offboarding or has received a laptop refresh within the past year, they have the option, at GitLab’s discretion, to purchase their laptop for current market value from GitLab. If the laptop has been used by the team member for more than one year at the time of offboarding, they can, at GitLab’s discretion, opt to keep their laptop at no cost. Subject to promptly working with the company during the offboarding process to enable the laptop to be wiped and, when required by applicable legal obligations, imaged for preservation purposes. If GitLab needs to create an image of the team member's computer for preservation purposes, that may be accomplished via sending the computer to GitLab Corporate Security via prepaid package or remotely via [Backblaze](/handbook/security/corporate/systems/backblaze/).
If the team member has not completed 1 calendar year at the time of offboarding or has received a laptop refresh within the past year, they have the option, at GitLab’s discretion, to purchase their laptop for current net value from GitLab. If the laptop has been used by the team member for more than one year at the time of offboarding, they can, at GitLab’s discretion, opt to keep their laptop at no cost. Subject to promptly working with the company during the offboarding process to enable the laptop to be wiped and, when required by applicable legal obligations, imaged for preservation purposes. If GitLab needs to create an image of the team member's computer for preservation purposes, that may be accomplished via sending the computer to GitLab Corporate Security via prepaid package or remotely via [Backblaze](/handbook/security/corporate/systems/backblaze/).
If the team member would like to purchase the laptop, and the company has agreed, they will need to send an email to laptops@gitlab.com to start the process. If purchasing, our Manager of IT, or Lead IT Analyst can approve, and send the team member an email with the determined value. If the team member decides to move forward with purchasing, our accounting department will reach out with payment information.
@@ -11,7 +11,7 @@ Team members that live in these countries can be serviced via the IT Laptop Orde
North America, most of the EU, the UK, Thailand, Japan, Philippines, Singapore, Australia, New Zealand, India, Israel, Costa Rica, South Korea.
We are adding supported countries as we expand our vendor relationships globally.
We currently cannot procure laptops for Brazil, Chile, Armenia, or Ukraine.
We currently cannot procure laptops for Brazil, Chile, Kenya, Armenia, or Ukraine.
If a team member's country is not listed above or for any general laptop procurement questions please contact laptops@gitlab.com or your Candidate Experience Specialist to discuss alternate options.
If the team member requires financial assistance to purchase the hardware, the Company can advance the funds to help facilitate the purchase (see Exception Processes below).
@@ -14,4 +14,4 @@ Estimates or quotes from an Apple authorized service center must be included in
If the repair is going to be more than $1,000 USD and/or take too long to fix, GitLab IT may decide to replace the laptop. In those cases, a replacement laptop will be shipped out and the broken laptop collected to be repaired or recycled. If IT confirms the laptop needs to be replaced, please create [an issue for the replacement](https://gitlab.com/gitlab-com/it/end-user-services/issues/laptop-issue-tracker/-/issues/new?issuable_template=Laptop_Replacement) and link it to the laptop repair issue. When you receive the new laptop, please follow the guidelines in the replacement template.
Broken laptops do not qualify for the [Laptop Buyback Policy](/handbook/security/corporate/end-user-services/laptop-management/laptop-offboarding-returns/#laptop-buybacks) and will need to be returned to GitLab IT. Replacements for broken laptops may lightly used, but will be the same model of laptop (a performance model wouldn't be replaced by a standard model).
Broken laptops do not qualify for the [Laptop Buyback Policy](/handbook/security/corporate/end-user-services/laptop-management/laptop-offboarding-returns/#laptop-buybacks) and will need to be returned to GitLab IT. Replacements for broken laptops may be lightly used, but will be the same model of laptop (a performance model wouldn't be replaced by a standard model).