Commit 97b196e9 authored by John Lyttle's avatar John Lyttle Committed by Ilia Kosenko
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Update file 2fa-removal.md

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content/handbook/support/workflows/2fa-removal.md

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## Disable 2FA with support intervention



Support intervention for 2FA removal after the above steps have been attempted is only possible for users with an *existing paid plan* when the ticket is created. For security purposes, Support will not process 2FA resets for users who are added to a paid subscription for the express purpose of having 2FA disabled on their account.

Support intervention for 2FA removal after the above steps have been attempted is only possible for users with a *paid plan* when the ticket is created.



### Workflows