Changes for content/handbook/support/workflows/account_deletion_access_request_workflows.md: 1 added line, 1 removed line.
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@@ -85,7 +85,7 @@ Check for existing requests from the user by navigating to the Incoming Request
1. Send the `Duplicate Request` message to the user.
1. After sending the message, explicitly cancel the duplicate request by clicking `Cancel Request` in Transcend. Sending the Duplicate Request message alone does not close the request automatically; it must be canceled manually.
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PLEASE NOTE: There are 2 separate tasks assigned to Support Engineers for deletion requests.
Changes for content/handbook/support/workflows/confirmation_emails.md: 2 added lines, 2 removed lines.
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@@ -151,7 +151,7 @@ This is to check the content of an email sent:
1. Follow the steps from the section [Checking Mailgun logs](#checking-mailgun-logs) to locate an email in Mailgun - The email subject must be "Verify your identity".
1. Access the log details by clicking on the ellipsis `...` icon at the right end of the log entry.
1. In the log details, go to the third tab named "quick view" to display the full email.