@@ -7,7 +7,7 @@ description: "The GitLab Demo Systems provide infrastructure for the GitLab Cust
The GitLab Demo Systems provide infrastructure for the GitLab Customer Success, Marketing, Sales, and Training teams to demonstrate GitLab features, value propositions, and workflows in a variety of asynchronous and live capacities.
The Demo Systems were originally architected by [Jeff Martin](https://gitlab.com/jeffersonmartin) starting in October 2019 when he was a Senior Demo Systems Engineer. Since Jeff moved to the IT team in June 2021, [Logan Stucker](https://gitlab.com/lfstucker)([Demo Architecture](/handbook/solutions-architects/demo-architect/)) and [Scott Cosentino](https://gitlab.com/scottcosentinogitlab)([GitLab University](https://university.gitlab.com)) have taken over as the primary maintainers of the Demo Systems, including supporting training instructors and students with [GitLab Learn Labs](https://gitlab.com/gitlab-learn-labs).
The Demo Systems were originally architected by [Jeff Martin](https://gitlab.com/jeffersonmartin) starting in October 2019 when he was a Senior Demo Systems Engineer. Since Jeff moved to the IT team in June 2021, [Logan Stucker](https://gitlab.com/lfstucker)([Demo Architecture](/handbook/solutions-architects/center-of-excellence/demo-architecture/)) and [Scott Cosentino](https://gitlab.com/scottcosentinogitlab)([GitLab University](https://university.gitlab.com)) have taken over as the primary maintainers of the Demo Systems, including supporting training instructors and students with [GitLab Learn Labs](https://gitlab.com/gitlab-learn-labs).
For questions about what demo sample projects are available or peer assistance with troubleshooting your failed pipeline job, please ask in the `#demo-architect-partners` Slack channel.
@@ -151,8 +151,6 @@ These are the projects that make the Demo Systems possible behind the scenes. Yo
### Demo Systems v2 (Deprecated)
Please refer to this Handbook page for the latest information related to Demo Projects & Demo Repositories [Shared CS Demos](/handbook/solutions-architects/demo-architect/#shared-cs-demos).
-`Public` Underlying Terraform Modules and Ansible Role
@@ -40,7 +40,7 @@ Developer Advocates are encouraged to help with
- Best practice resources, demos, product tours, and use cases (see [content library](/handbook/marketing/developer-relations/developer-advocacy/content/#content-library))
- Support field teams in Slack ([#ai-field-strategy](https://gitlab.enterprise.slack.com/archives/C051SLP8WNB), [#ai-sme-request](https://gitlab.enterprise.slack.com/archives/C05CWJ93WM7), [#ai-field-technical](https://gitlab.enterprise.slack.com/archives/C053WFAK56U)).
Collaboration for customer workshops is important. [Solution Architects](/handbook/solutions-architects/) lead the [Proof of Value (PoV) workshops for GitLab Duo and AI](/handbook/solutions-architects/tools-and-resources/pov/ai/). They get help building the workshop outline from the [SA Demo Architects](/handbook/solutions-architects/demo-architect/) and [Customer Success Management team](/handbook/customer-success/). Developer Advocates are encouraged to help with programming workshops, IDE setup and troubleshooting, and generally sharing best practices as a developer with customer's (engineering) teams.
Collaboration for customer workshops is important. [Solution Architects](/handbook/solutions-architects/) lead the [Proof of Value (PoV) workshops for GitLab Duo and AI](/handbook/solutions-architects/tools-and-resources/pov/ai/). They get help building the workshop outline from the [SA Demo Architects](/handbook/solutions-architects/center-of-excellence/demo-architecture/) and [Customer Success Management team](/handbook/customer-success/). Developer Advocates are encouraged to help with programming workshops, IDE setup and troubleshooting, and generally sharing best practices as a developer with customer's (engineering) teams.
Customer feedback can inspire bug reports, feature proposals, documentation updates, blog tutorials, demo stories and much more. Make sure to always listen and take notes during customer engagements.
@@ -63,6 +63,10 @@ In addition, SA's identify and propose comprehensive solutions to complex busine
Our Field SA's also engage proactively with existing GitLab customer to provide thought-leadership, engage in innovative solutions, collaborate around evangalism activities around unique customer requirements (i.e. meetups and presentations) and continously seek market feedback to improve the GitLab platform.
### Center of Excellence
The Solutions Architecture [Center of Excellence](/handbook/solutions-architects/center-of-excellence/) is team comprised of Subject Matter Experts, [Demo Architects](./center-of-excellence/demo-architecture/), and Business Value Managers focused on accelerating GitLab's market leadership and revenue growth by delivering specialized expertise at scale.
### Strategic Field Organization
The [Strategic Field Organization](/handbook/solutions-architects/strategic-field-org/) is a team of [Principal Solutions Architects](/job-families/sales/solutions-architect/#principal-solutions-architect-responsibilities) that support global strategic sales opportunities and customers. This team collaborates with the regional account teams to work together on large engagements that require a higher degree of strategic planning, consulting, executive-level technical leadership, and internal GitLab cross-departmental collaboration.
@@ -75,12 +79,6 @@ In addition to core responsibilities, Solutions Architects may assist in other c
See the [Solutions Architect role description](/job-families/sales/solutions-architect/) for additional details, and [Engaging an Ecosystem SA](/handbook/solutions-architects/processes/ecosystem/) when you need help with a partner cooperative opportunity.
Demo Architects are tasks with maintaining public facing demo content (Workshops/Hands on Labs/ Pre-baked demos) as well as running the systems these events run on. There main goal is to create processes & new tools to help assist & enable Solution Architects when selling to customers.
@@ -96,8 +94,6 @@ Being a Trusted Advisor is referencing a role/skill that a person takes on when
>
> --<cite> [Solution Focus Field Competency](/handbook/sales/training/field-functional-competencies/#solution-focus)
For more information and development see the "Trusted Advisor Skill Development", [Community of Practice](/handbook/customer-success/initiatives/communities-of-practice/#active-communities-of-practice)
### Key Attributes for Positioning Value
As the DRIs helping position, prepare, and guide a customer's technical evaluation the SA team ensure that GitLab can surface the right points of value to the customer's key stakeholders post technical evaluation. The following embody GitLab's technical evaluation philosophy and help guide successful technical evaluations.
@@ -113,4 +109,4 @@ These offerings are delivered each within a specific context of a particular cus
## Changing the Solutions Architects Handbook Content
This is the Solution Architect handbook. If you see any typos, copywriting improvements or content clarifications you'd like to contribute, please create a merge request and ask your managers to merge. Please add the label "SA-HANDBOOK" to your merge request, and post a link to the [solutions-architects](https://gitlab.slack.com/archives/C01788YAY58) slack channel, mentioning @sa_leaders, as a heads up and so we can thank you! Since we have a [bias for action](/handbook/values/#bias-for-action), we trust your judgement.
This is the Solution Architect handbook. If you see any typos, copywriting improvements or content clarifications you'd like to contribute, please create a merge request and ask your managers to merge. Please add the label "SA-HANDBOOK" to your merge request, and post a link to the [solutions-architects](https://gitlab.slack.com/archives/C01788YAY58) slack channel, mentioning @sa_leaders, as a heads up and so we can thank you! Since we have a bias for action, we trust your judgement.
To drive efficiencies throughout GitLab’s Sales Organization while contributing to the broader GTM motion, an SA Center of Excellence will allow the team to expand GitLab’s revenue
opportunities. The team would be responsible for the following items, pulled in by other teams (e.g., CS, Field CTO, Field Enablement).
-[Demo Architecture](./demo-architecture/)
- Business Value Services - driving our [business value consulting](../sa-practices/business-value-consulting/) efforts.
- Subject Matter Experts
_All of the SMEs within the COE above will be 100% aligned to their respective areas of expertise. All Field SME Representatives are used to supplement these SME team members dedicated to their
