@@ -124,6 +124,10 @@ region, should you follow these steps:
comment with some initial text for you to use
1. Proceed as you would with any other ticket
### Cancelling a ticket rehome
If you need to cancel a Rehome that has been initiated (but not yet completed), use the `Support::Rehome::Cancel Rehome` macro.
## Ticket handover (assignee change not related to preferred region)
When an engineer is required to hand over a ticket, either to another region or within the same region (e.g., due to the assignee going on PTO), the following workflows should be followed.
