@@ -60,7 +60,7 @@ Effective service design starts with research. Though not explicitly called out
## Our Approach at GitLab
Service Design is part of UX Research at GitLab because research is integral to Service Design, and access to cross-functional experiences and insights is the make-or-break factor for Service Design's success as a practice. By living in the same function, Service Design has direct access to ongoing research and can quickly synthesize those insights into system-level artifacts that coordinate across teams - preventing the common mistake of creating alignment artifacts based on assumptions rather than real user insights.
Service Design is part of Experience Research at GitLab because research is integral to Service Design, and access to cross-functional experiences and insights is the make-or-break factor for Service Design's success as a practice. By living in the same function, Service Design has direct access to ongoing research and can quickly synthesize those insights into system-level artifacts that coordinate across teams - preventing the common mistake of creating alignment artifacts based on assumptions rather than real user insights.
### Current Focus Areas
@@ -70,7 +70,7 @@ As we establish Service Design as a UX discipline in GitLab, we focus on spreadi
- **Cross-Functional Collaboration**: Establish connections with different disciplines and teams to ensure we re-use existing foundations such as journeys, processes, customer overviews, etc.
- **Spreading the Mindset**: Empower PDs, PMs, UXRs to further adopt a Service Design mindset by building Service Design into the handbook, offering walk-in office hours, and adding to the UX toolkit with SD specific templates.
See who's working on what in the [UX Research and Service Design handbook page](/handbook/product/ux/experience-research/how-uxr-team-operates/#how-team-members-are-assigned).
See who's working on what in the [Experience Research handbook page](/handbook/product/ux/experience-research/how-uxr-team-operates/#how-team-members-are-assigned).
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@@ -145,8 +145,7 @@ For Product Designers, think often about:
Service Design work will be prioritised by UX Research Managers in collaboration with Service Designer based on our strategic priorities. We also want to offer ongoing support for 2-4 hours/week through:
-**Slack**: Tag the [service designer in your area](/handbook/product/ux/experience-research/how-uxr-team-operates/#how-team-members-are-assigned) on #ux-research for quick support/questions
-**Walk-in hours**: Join weekly office hours (Check [the UX Calendar](/handbook/product/ux/operations/#ux-calendar) for upcoming sessions) for sparring or feedback
-**Issues**: For larger efforts, create an issue after a meeting/walk-in hour in agreement with Service Designer to prioritize the work
-**Issues**: For larger efforts, create an issue after a meeting/async discussion in agreement with Service Designer to prioritize the work
