@@ -116,13 +116,13 @@ During this period, if you a Support Engineer in APAC and you are working on a t
1. During the pilot, Arihant will respond to let you know if the CSE team can help. If they can, they will provide a one-time use Calendly scheduling link for the customer to schedule a call. This scheduling link will be posted as an internal note in the Support ticket.
1. Once received, send a reply to the customer, sharing the scheduling link. You can use the following text as a starting point:
```text
Thank you for writing in. Our Customer Success Engineering (CSE) team would love to speak to you regarding your proposal for SAST Enforcement and Deployment Control.
Please use the following link to schedule a call with Bernard Ng from the CSE team: <CALENDLY SCHEDULING LINK HERE>
Do let me know if you run into issues scheduling a call, we'll be happy to assist.
```
```text
Thank you for writing in. Our Customer Success Engineering (CSE) team would love to speak to you regarding your proposal for SAST Enforcement and Deployment Control.
Please use the following link to schedule a call with Bernard Ng from the CSE team: <CALENDLY SCHEDULING LINK HERE>
Do let me know if you run into issues scheduling a call, we'll be happy to assist.
```
1. If the customer didn't have any other questions that need Supports input, the ticket can now be marked as Solved. Use a resolution of `Other`, and add the text `CSE Referral` in the description.
1. If the discussion in the CSE channel results in the CSE advising they can not help with the ticket, continue to work it as a support ticket.