@@ -79,6 +79,9 @@ When taking over a ticket that has the `ooo_summary` tag:
#### Returning from PTO Process
1. Optional: Review the status of the tickets assigned to you before your PTO. You can coordinate with the new owner if it makes sense to reclaim ownership. This could be beneficial if you have an established rapport with the customer, possess strong technical expertise on the issue, or had previously agreed to continue the investigation upon your return.
1. Apply the `General::Return from OOO` macro on all of your active tickets ***or*** remove the `ooo_summary` tag manually from each ticket.
Tip: you can use the [Zendesk bulk edit functionality](https://support.zendesk.com/hc/en-us/articles/4408886890906-Managing-tickets-in-bulk) to apply the macro/remove the tags. Please exercise caution when using this functionality.
#### PTO FlowChart
@@ -117,4 +120,7 @@ flowchart TD
- Blockers
- Return Date]
end
DocumentDetails --> |Return from PTO| ReviewPrePtoTickets[Review your tickets assigned to you before PTO]
ReviewPrePtoTickets --> ApplyReturnPtoMacro[Apply the General::Return from OOO macro]
