@@ -81,7 +81,23 @@ Our management philosophy regarding the expectations of booking renewals is simp
- Threshold: Consider the amount of churn/contraction - small renewals in these scenarios should be balanced with the amount of effort to find/submit them (i.e. submitting a 200 dollar opp may take more time than it's worth)
- Submission
- When submitting a churn exception, you must follow our most up to date [churn exception process found here](https://internal.gitlab.com/handbook/sales/sales-commission/#request-for-splits-additional-credits-new-logo-exception-lam-dev-count-override-or-churn-exception)
- Here are the steps to request a review of your churn exception:
1. From the Opportunity you are seeking an exception, select the "Request Support" button and enter the following information:
2. Team: Renewal Ops
3. Request Type: Churn Exception Request
4. Migrated Opportunity: The "new" opportunity where the ATR was transferred or that helps justify the exception request
5. Exception Request ARR: How much ARR are you requesting as exempt?
6. Justification: Please provide any information on why you are seeking an exemption
7. After you have entered the above information, select Submit Case.
8. Follow the link to your new case and using Chatter, mention your manager for approval.
-Checking the Approval Status
-Once you have submitted the Exception Request, Renewal Ops will put the status as "Work in Progress".
-Exceptions will be reviewed on the first business day of the next month. For example, a churn exemption that was submitted in February and had a close date in February will be reviewed on March 1.
-If the "new" opportunity where the justification was provided is not Closed Won, we will change the status to "In Progress: Blocked"
-If your request is approved, the boxes "Leadership Approval" and "Compensation Approval" will be checked.
-If your request is not approved, there will be notes in the Ops/Compensation Notes field. We typically also engage via Chatter on the Case. Chatter should not be used on the Opportunity.
-Once all approvals are complete and Sales Comp has been notified, your case will move to Closed.
