Commit 7a0fda99 authored by Erika Miklos's avatar Erika Miklos
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delete_sl_training

parent 5395292e
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@@ -185,7 +185,6 @@ It is recommended that you complete the modules in the order listed, unless an i
| [Git & GitLab Basics](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?%5Bissue%5Dtitle=YOUR%20NAME%20-%20Git%20and%20GitLab%20Basics&description_template=Git%20and%20GitLab%20Basics)              | 2 Days   | Understand our products and services                                               |
| [GitLab Support Basics](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=GitLab%20Support%20Basics&%5Bissue%5Dtitle=YOUR%20NAME%20-%20GitLab%20Support%20Basics)                   | 1 Day    | Understand how GitLab Support operates and the most common workflows               |
| [Zendesk Basics](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=Zendesk%20Basics&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Zendesk%20Basics)                                            | 1 Day    | Utilize ZenDesk to perform ticket management                                       |
| [Support Logic Basics](https://docs.google.com/presentation/d/1Plhjswt3WIvBTVkJf4v8IXPX17AXp7Oe/edit?slide=id.p1#slide=id.p1)                                                                                           | 1 Day    | Utilize SupportLogic to understand ticket health                                   |
| [Customer Emergencies](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?description_template=Customer%20Emergency%20On-Call&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Customer%20Emergency%20On-Call)       | 1 Week   | Understand the responsibilities of being on-call for Customer Emergencies          |
| [SSAT Reviewing for Managers](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?description_template=SSAT%20Reviewing%20Manager&%5Bissue%5Dtitle=YOUR%20NAME%20-%20SSAT%20Reviewing%20for%20Managers) | 1 Day    | Understand how to handle Support Satisfaction feedback results                     |