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| [GitLab Support Basics](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=GitLab%20Support%20Basics&%5Bissue%5Dtitle=YOUR%20NAME%20-%20GitLab%20Support%20Basics) | 1 Day | Understand how GitLab Support operates and the most common workflows |
| [Zendesk Basics](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=Zendesk%20Basics&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Zendesk%20Basics) | 1 Day | Utilize ZenDesk to perform ticket management |
| [Customer Calls](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=customer_calls&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Customer%20Calls) | 6-12 hours | Understand when and how to organize and lead successful calls with customers |
| [Using AI in Support](https://gitlab.com/gitlab-com/support/support-training/-/work_items/new?issue[title]=YOUR+NAME+-+Using+AI+in+Support&description_template=Using+AI+in+Support) | 1 Day | Understand the AI tools available in GitLab Support, and know when to use which tool |
| [Documentation](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=Documentation&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Documentation) | 1 Day | Become proficient in making documentation and merge requests |
| [Knowledge Base](https://gitlab.com/gitlab-com/support/support-training/-/issues/new?issuable_template=Knowledge%20Base&%5Bissue%5Dtitle=YOUR%20NAME%20-%20Knowledge%20Base) | 1-2 hours | Understand the GitLab Knowledge Base and learn how to create knowledge articles |
