@@ -58,7 +58,7 @@ Given that support team has no influence over the process at this point, direct
**Important:** Do not reset a namespace's `Max Seats` without the necessary approvals in chatter. View this step as waiving trueups, and refer to the sales-ops handbook page [Waived True-Ups: Policy and Approval Requirements](/handbook/sales/field-operations/order-processing/#waived-true-ups-policy-and-approval-requirements)
**For Waived True-Ups of 10 seats or less:** Sales can bypass the True-Up approval process and directly submit a ticket to the Support Super Form using the L&R internal requests option, followed by reset max seats for QSR. When the waived number of seats is specified as <=10, the form field “What is the link to the chatter in SFDC where this was approved?” will be automatically removed, allowing the ticket to be submitted without prior approval.
**For Waived True-Ups of 10 seats or less:** Sales can bypass the standard True-Up approval process and submit an internal request through the Zendesk form using the L&R Internal Requests option, followed by reset max seats for QSR. For requests above 10 seats, the required approval must be obtained before Support resets Max Seats.
