Commit 711ded8b authored by Mariana Da Costa Melo's avatar Mariana Da Costa Melo Committed by Sherrod Patching
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CS Handbook Updates

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content/handbook/customer-success/CSMAE_Decision_Tree.pdf

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content/handbook/customer-success/_index.md

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@@ -63,15 +63,24 @@ See the [Terrain Mapping Engagements Page](/handbook/customer-success/customer-t 


## Customer Success Groups



### Customer Success Managers

### Customer Success Teams



- [Customer Success Manager handbook](/handbook/customer-success/csm/)

- [Commercial CSM handbook](/handbook/customer-success/comm-sales/#customer-success-managers)

- [Customer Success Engineer handbook](/handbook/customer-success/csm/segment/cse/)

- [Customer Success Architect handbook](/handbook/customer-success/csm/segment/csa/)



### Customer Success Decision Tree



![CSMAR Decision Tree](/handbook/customer-success/CSMAE_Decision_Tree.pdf)



### Renewals Managers



- [Renewals Managers handbook](/handbook/customer-success/renewals-managers/home)



### Digital Strategy



- [Digital Strategy handbook](/handbook/sales/field-operations/customer-success-operations/cs-ops-programs/)



### Demo Systems



- [Demo Systems documentation](/handbook/customer-success/demo-systems/)
@@ -96,12 +105,14 @@ As a Customer Sucess team member, it is important to be continuously learning mo 


### Customer Workshops



2021-01 [Skills Exchange Enablement on Customer Workshops](https://www.youtube.com/watch?v=kSbTZgPLKUE&feature=youtu.be)



CSM-Created, Enablement Focus:



- [All CSM-created workshops](/handbook/customer-success/csm/workshops/)



CSE-Created, Enablement Focus:



- [GitLab User Webinars and Labs](https://university.gitlab.com/pages/gitlab-user-webinars)



### Using Salesforce within Customer Success



Visit [this page](/handbook/customer-success/using-salesforce-within-customer-success/) for more info on using Salesforce within Customer Success.

content/handbook/customer-success/csm/_index.md

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description: "The Customer Success Management team at GitLab is a part of the Customer Success department, acting as trusted advisors to our customers and helping them realize value faster."

---



[<button class="btn btn-primary" type="button" style="padding: 15px 30px; font-size: 24px;">Digital</button>](/handbook/sales/field-operations/customer-success-operations/cs-ops-programs/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSE</button>](/handbook/customer-success/csm/segment/scale/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSM AMER</button>](/handbook/customer-success/csm/segment/amer/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSM EMEA</button>](/handbook/customer-success/csm/segment/emea/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSM APJ</button>](/handbook/customer-success/csm/segment/apj/)

[<button class="btn btn-primary" type="button"  style="padding: 15px 30px; font-size: 24px;">CSA</button>](/handbook/customer-success/csm/segment/csa/)



## Mission Statement

content/handbook/customer-success/csm/segment/_index.md

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---

title: CSM Segments

title: Customer Success Teams

---



View the [CSM Handbook homepage](/handbook/customer-success/csm/) for additional CSM-related handbook pages.

View the [Customer Success Handbook homepage](/handbook/customer-success/) for additional related handbook pages.



---



## Overview



The Customer Success Manager organization is distributed across different customer segments, following a regional approach and Annual Recurring Revenue.

The Customer Success team is distributed across different customer segments, depending on the customer's Annual Recurring Revenue or the purchase of [GitLab’s Success Plan Services (SPS)](/handbook/customer-success/success-services/).



## Segments



[<button class="btn btn-primary" type="button">Digital Touch</button>](/handbook/sales/field-operations/customer-success-operations/cs-ops-programs/)

[<button class="btn btn-primary" type="button">CSE</button>](scale/)

[<button class="btn btn-primary" type="button">AMER CSM</button>](amer/)

[<button class="btn btn-primary" type="button">EMEA CSM</button>](emea/)

[<button class="btn btn-primary" type="button">APJ CSM</button>](apj/)

[<button class="btn btn-primary" type="button">CSM</button>](/handbook/customer-success/csm/)

[<button class="btn btn-primary" type="button">CSE</button>](cse/)

[<button class="btn btn-primary" type="button">CSA</button>](csa/)

[<button class="btn btn-primary" type="button">Renewals Managers</button>](/handbook/customer-success/renewals-managers/home/)