Fix GitLab capitalization

**Please note this page is a work in progress**

1. [Gitlab Team Member How to Guides](https://internal.gitlab.com/handbook/it-enterprise-applications/procedures/how-tos/) 

1. [GitLab Team Member How to Guides](https://internal.gitlab.com/handbook/it-enterprise-applications/procedures/how-tos/)

1. [Standard Operating Procedures](https://internal.gitlab.com/handbook/it-enterprise-applications/procedures/standard-operating-procedures/)

---

title: "HelpLab Information Guide"

description: "Contains FAQs and instruction guides for Gitlab's ServiceNow implementation."

description: "Contains FAQs and instruction guides for GitLab's ServiceNow implementation."

---

## What is HelpLab

2. On the Log In page, select the menu (three-dots) in the top right-hand corner.

3. Select **Change Server**.

4. Select **Add Connection**.

5. Give the new connection a name (e.g. Gitlab)

5. Give the new connection a name (e.g. GitLab)

6. Enter `https://gitlab.my.salesforce.com` for the URL, then select **Apply**.

7. Select the newly created connection.

8. Select the <- arrow to return to the Login page.

1. Open the Salesforce app.

2. On the Log In page, select the ⚙ icon.

3. Select ➕ to add a login host.

4. Give the new host a label (e.g. Gitlab).

4. Give the new host a label (e.g. GitLab).

5. Enter `gitlab.my.salesforce.com` for the host name, then select **Done**.

6. Select the newly created host.

7. On the login page, select **Log in with Okta**.

### What I am working on

- I handle and resolve Incident and Request Tickets raised in HelpLab for the Enterprise Applications team, Gitlab Issues, and through different channels. 

- I handle and resolve Incident and Request Tickets raised in HelpLab for the Enterprise Applications team, GitLab Issues, and through different channels.

- Managing system configuration and development of the HelpLab Portal by ServiceNow.

- User Access Provisioning for Salesforce.

I'm Derek Isla, the [Manager of IT Compliance](https://handbook.gitlab.com/job-families/finance/it-compliance/#manager-it-compliance-requirements) within the Enterprise Applications team, bringing about 10 years of diverse experience to the role. My expertise spans SOC 1 and 2 certifications, ISO 27001 certification, and extensive work in Sarbanes-Oxley (SOX) compliance.  My career in IT compliance has evolved from external auditing to in-house roles across various industries. I've been involved in numerous SOX audits and implementations, consistently ensuring robust compliance frameworks.

Though I grew up in New Jersey, I've spent my entire adult life in South Florida, where I've built my professional career. In my free time,  I love to travel with my wife, exploring new parts of the world. As a foodie, I'm always eager to discover and savor diverse culinary experiences during our adventures.

### My Gitlab Story

### My GitLab Story

I joined GitLab shortly after the company went public in January 2022. I was brought on board to assist with the company's first SOX audit, focusing primarily on ensuring the implementation of ITGC (IT General Controls) over our in-scope SOX systems. My role involves advocating on behalf of management and liaising with our internal and external auditors throughout the audit lifecycle.

A significant part of my contribution at GitLab has been in enhancing our compliance processes and controls. I've been involved in various initiatives to strengthen our compliance posture, including: