Commit 6ceb4532 authored by Erika Miklos's avatar Erika Miklos Committed by Ilia Kosenko
Browse files

delete SL from ASE

parent 9299eba1

content/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/ase-workflows-and-standards/customer-onboarding.md

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### Set up notification alerts



#### Using SupportLogic to be notified of newly created tickets



You can use [SupportLogic](../../../tools/supportlogic.md) to be notified of newly created tickets from the assigned customer through Slack and email. For the setup, see the section **Notification when a new ticket is submitted by specific customers** under [Use cases](../../../tools/supportlogic.md#use-cases).



#### Using Incident.io to be notified of updates on Dedicated incidents



NOTE: This is applicable only for customers on GitLab Dedicated.