Loading content/handbook/engineering/infrastructure-platforms/incident-management/tier2-escalations.md +20 −0 Original line number Diff line number Diff line Loading @@ -150,6 +150,26 @@ Please do not escalate for general Rails concerns. --- ### Authn/Authz/Pipeline Security **Expertise Areas:** - Authentication (SAML, LDAP, OAuth login, Access tokens such as PATs/PrAT/GrATs/CI_JOB_TOKENS) - Authentication (Enterprise users, Service accounts and Cloud Connector authentication) - Authorization (Custom roles, Granular permissions on CI_JOB_TOKENS/PATs, ProjectAuthorizationWorker) - Pipeline Security (OIDC with ID tokens, Secrets manager, External Secrets integrations, Build attestations and Cosign integration) **When to Escalate:** - Incidents impacting login or authentication to GitLab.com - Incidents causing severe distruption due to sidekiq overload on permission update workers - SIRT issues S2 and above that reuqire immediate action from the engineering team to remediate the problem. - Recent feature additions for secrets manager, granular permissions or authentication services that are degrading availability of GitLab.com **Coverage:** 24x5 (Monday-Friday, business hours but best effort for APAC) --- ## Coverage Expectations - **24x5 Coverage**: Monday 00:00 UTC through Friday 23:59 UTC Loading Loading
content/handbook/engineering/infrastructure-platforms/incident-management/tier2-escalations.md +20 −0 Original line number Diff line number Diff line Loading @@ -150,6 +150,26 @@ Please do not escalate for general Rails concerns. --- ### Authn/Authz/Pipeline Security **Expertise Areas:** - Authentication (SAML, LDAP, OAuth login, Access tokens such as PATs/PrAT/GrATs/CI_JOB_TOKENS) - Authentication (Enterprise users, Service accounts and Cloud Connector authentication) - Authorization (Custom roles, Granular permissions on CI_JOB_TOKENS/PATs, ProjectAuthorizationWorker) - Pipeline Security (OIDC with ID tokens, Secrets manager, External Secrets integrations, Build attestations and Cosign integration) **When to Escalate:** - Incidents impacting login or authentication to GitLab.com - Incidents causing severe distruption due to sidekiq overload on permission update workers - SIRT issues S2 and above that reuqire immediate action from the engineering team to remediate the problem. - Recent feature additions for secrets manager, granular permissions or authentication services that are degrading availability of GitLab.com **Coverage:** 24x5 (Monday-Friday, business hours but best effort for APAC) --- ## Coverage Expectations - **24x5 Coverage**: Monday 00:00 UTC through Friday 23:59 UTC Loading
