Loading content/handbook/support/workflows/team/shift_chair.md +4 −0 Original line number Diff line number Diff line Loading @@ -143,6 +143,10 @@ Participation as Shift Chair is open to all team members. Chairs rotate among vo 3. Tag engineers with the relevant expertise as routing suggestions for each remaining unassigned ticket 4. If there's no match, or matched engineers are unable to take the ticket, leave it for the next shift ### Scenario: No L&R engineers available to pickup Priority Tickets Please ping the L&R wider team on `#support_licensing-subscription` slack channel with a link to the ticket. ## Continuous Improvement ### Feedback Collection Loading Loading
content/handbook/support/workflows/team/shift_chair.md +4 −0 Original line number Diff line number Diff line Loading @@ -143,6 +143,10 @@ Participation as Shift Chair is open to all team members. Chairs rotate among vo 3. Tag engineers with the relevant expertise as routing suggestions for each remaining unassigned ticket 4. If there's no match, or matched engineers are unable to take the ticket, leave it for the next shift ### Scenario: No L&R engineers available to pickup Priority Tickets Please ping the L&R wider team on `#support_licensing-subscription` slack channel with a link to the ticket. ## Continuous Improvement ### Feedback Collection Loading
