@@ -148,7 +148,7 @@ Most Knowledge Base tasks are performed within the Zendesk platform (Support and
{{% /card %}}
{{% card header="**Knowledge Champions (Technical Reviewers)**" %}}
{{% card header="**Technical Reviewers**" %}}
| Task | Executed In |
|------|---------|
@@ -184,16 +184,17 @@ Most Knowledge Base tasks are performed within the Zendesk platform (Support and
Everyone can contribute to knowledge! The most important thing is to capture the knowledge you've created while solving a problem.
The review process will ensure the content is technically accurate and clear.
### Technical Reviewers (Knowledge Champions)
### Technical Reviewers
There will be Support Engineers and Support Managers trained as technical reviewers for knowledge articles across the globe.
[Available Technical Reviewers (by region and subject)](https://docs.google.com/spreadsheets/d/14CIIVup-tS5HdLyl0wInf-2m50AptauyhG-ZW5uhs-I/edit?gid=0#gid=0)
Technical Reviewers can now also be found under Column 4 (Looking to Help others) on the [Skills by Subject Page](https://gitlab-com.gitlab.io/support/team-pages/skills-by-subject.html)
Technical Reviewers should be Subject Matter Experts (SMEs) in certain areas (Such as Runner, Authentication, Migrations, etc.). The Technical Reviewers are tasked with **reviewing knowledge articles** based on their knowledge of features.