description:The Support I Don't Know (IDK) is a glossary for support-related acronyms and terms.
title:Support Glossary
description:The Support Glossary contains definitions and explanations for support-related acronyms and terms.
---
## Support I Don't Know (IDK)
## Support Glossary
The Support I Don't Know (IDK) is a glossary for acronyms Support Engineers may encounter during daily work in
Slack, Support Team GitLab issues, tickets, etc. Entries are alphabetically sorted and should link to or include a definition
source when possible.
The Support Glossary contains definitions and explanations for support-related
acronyms and terms. Entries are alphabetically sorted and should link to or
include a definition source when possible.
The IDK was inspired by [this issue](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6327),
with the goal of providing definitions for terms encountered by support. This
also aligns with handbook style item [acronyms and initialisms](/handbook/marketing/brand-and-product-marketing/brand/content-style-guide/#acronyms-and-initialisms).
The glossary was inspired by [this issue](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/6327),
with the goal of providing definitions for terms that might be specific to
GitLab Support.
If you came to this page while reading a document missing a definition, be a
helpful Tanuki and update that page with the acronym expansion.
If you came to this page while reading a document with a missing definition,
please update the original page with the acronym expansion, to align with the
[acronyms and initialisms](/handbook/marketing/brand-and-product-marketing/brand/content-style-guide/#acronyms-and-initialisms)
style.
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