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Commit 55741fb9 authored by Cynthia "Arty" Ng's avatar Cynthia "Arty" Ng :speech_balloon:
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Fix incorrect or broken external links

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......@@ -159,6 +159,7 @@ cardpane
Casdoor
CDFs
CDNs
CDot
CE
CentOS
Ceph
......@@ -507,6 +508,7 @@ GPUs
Gradle
Grafana
Grafonnet
Grammarly
gravatar
Grubhub
Grype
......@@ -549,6 +551,7 @@ HTMLHint
http
https
Hugomods
hypercare
hypergrowth
hyperparameter
hyperparameters
......@@ -567,8 +570,10 @@ incentivized
incentivizes
incentivizing
inclusivity
inexhaustive
inflector
inflectors
influencer
infradev
Ingress
initializer
......@@ -780,6 +785,7 @@ Netlify
Netsuite
neurodevelopment
neurodevelopmental
neurodivergence
neurodivergent
neurodiverse
neurodiversity
......@@ -874,6 +880,8 @@ Pipfiles
Piwik
Pizzatime
plaintext
podcaster
podcasters
podman
Poedit
polyfill
......@@ -1037,6 +1045,7 @@ roadmaps
rock
rollout
rollouts
Rolly
routable
RPCs
RSpec
......@@ -1076,6 +1085,7 @@ Schemastore
screenshare
scriptable
scrollable
SDGs
SDKs
SDRs
sed
......@@ -1083,6 +1093,7 @@ segmentations
SEGs
SELinux
Semgrep
Semver
Sendbird
Sendinblue
Sendmail
......@@ -1107,6 +1118,7 @@ shortcodes
Sidekiq
Sigstore
Sijbrandij
siloed
Silverlight
Siri
Sisense
......@@ -1249,6 +1261,7 @@ timelogs
timesheet
timesheets
Tiptap
TMAGs
TMRGs
ToDo
todos
......@@ -1323,6 +1336,7 @@ underperform
underperformance
underperformed
underperforming
underserved
unencode
unencoded
unencoder
......@@ -1408,6 +1422,7 @@ unverify
unverifying
uploader
uploaders
upskilling
upstreams
upvote
upvoted
......@@ -1438,6 +1453,7 @@ VPs
VSCodium
Vue
Vuex
Vulnmapper
waitlist
walkthrough
walkthroughs
......
......@@ -25,7 +25,7 @@
- Define and independently manages multiple projects within the department.
- Able to create new methods for obtaining results.
- Analyze engineering metrics and make suggestions to improve engineering processes and velocity.
- Contributes to [Working Groups](https://about.gitlab.com/company/team/structure/working-groups/#whats-a-working-group) as a Quality lead.
- Contributes to [Working Groups](/handbook/company/working-groups/#whats-a-working-group) as a Quality lead.
- Knowledge Sharing
- Clearly document, review, and broadly share our process and knowledge. This could be across mediums (recorded videos, written artifacts) and may include activities like:
- Participating in customer calls and taking part in Engineering outreach.
......
......@@ -23,7 +23,7 @@ Navan Expense is available via Okta. To access the platform:
**MOBILE APP**
- Download the app from your preferred [mobile app store](https://app.tripactions.com/app/liquid/user/redirect).
- Download the app from your preferred [mobile app store](https://app.navan.com/app/liquid/user/redirect).
- Navan mobile app is compatible with iOS 15 or later.
- Open the app and select `Sign in with Email`.
......@@ -41,7 +41,7 @@ Navan Expense is available via Okta. To access the platform:
If you have the *TripActions Liquid* app, you can delete it from your device.
{{% /alert %}}
> For more information on how to use the mobile app, check the *[Getting started with Navan expense on mobile](https://app.tripactions.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-mobile)* article.
> For more information on how to use the mobile app, check the *[Getting started with Navan expense on mobile](https://app.navan.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-mobile)* article.
## Navan Expense - Getting Started
......@@ -91,7 +91,7 @@ Access your profile by tapping the `Profile` icon located in the top-right corne
- **Personal bank account**: Link your personal bank account to receive reimbursement for approved manual transactions (out-of-pocket expenses) .
- **Call or Email support**: Quickly connect with a support agent over the phone or by email.
> Check the *[Getting started with Navan expense on mobile](https://app.tripactions.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-mobile)* article to learn how to use the mobile app.
> Check the *[Getting started with Navan expense on mobile](https://app.navan.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-mobile)* article to learn how to use the mobile app.
### Navan Expense on the web
......@@ -150,7 +150,7 @@ Use the settings tab to connect your work calendar using the Calendar integratio
If you have questions or need assistance with your Navan account, cards, or transactions, click support from any page of the web app to get in touch with our team.
> Check the *[How do I use Navan Expense on the web?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-the-web)* article to learn how to use Navan on the web.
> Check the *[How do I use Navan Expense on the web?](https://app.navan.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/navan-expense-on-the-web)* article to learn how to use Navan on the web.
### How to connect my personal banking details to Navan Expense
......@@ -211,7 +211,7 @@ Please note that you can link only one account at a time. To add a different acc
![liquid-image-31](/handbook/business-technology/enterprise-applications/guides/navan-expense-guide/web-bank-account.png)
> Check the *[How do I connect my personal banking information to Navan Expense?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/connect-personal-banking)* article to learn how to connect your card or account.
> Check the *[How do I connect my personal banking information to Navan Expense?](https://app.navan.com/app/helpcenter/articles/expense/myself/getting-started-for-expense-users/connect-personal-banking)* article to learn how to connect your card or account.
### How to get reimbursed for out-of-pocket spend
......@@ -268,7 +268,7 @@ If you have not linked your personal cards to your profile or if a receipt was m
Forward receipts to match receipts with an existing transaction and simplify the manual expense submission process by automatically filling in transaction details. Receipts sent to Navan will be imported and analyzed, allowing you to simply review the transaction details and submit.
> Check the *[How can I get reimbursed for out-of-pocket spend?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/submitting-manual-transaction)* article for more details on the ways to submit a manual transaction.
> Check the *[How can I get reimbursed for out-of-pocket spend?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/submitting-manual-transaction)* article for more details on the ways to submit a manual transaction.
#### Reimbursement Process
......@@ -351,7 +351,7 @@ Once a transaction has been withdrawn, it will no longer appear on the admin's d
![liquid-image-5](/handbook/business-technology/enterprise-applications/guides/navan-expense-guide/withdraw.png)
> Check the *[How can I modify or add transaction details?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/managing-my-expenses/modify-transaction-details)* article for more details on how to modify a manual transaction.
> Check the *[How can I modify or add transaction details?](https://app.navan.com/app/helpcenter/articles/expense/myself/managing-my-expenses/modify-transaction-details)* article for more details on how to modify a manual transaction.
### How to attach multiple receipts to the same transaction
......@@ -379,7 +379,7 @@ To attach multiple receipts to transactions that have already been submitted, fo
![liquid-image-7](/handbook/business-technology/enterprise-applications/guides/navan-expense-guide/submitted-transactions.png)
> Check the *[How do I attach multiple receipts to the same transaction?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/multiple-receipts)* article for more details.
> Check the *[How do I attach multiple receipts to the same transaction?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/multiple-receipts)* article for more details.
### How to itemize a transaction in Navan Expense
......@@ -416,7 +416,7 @@ Manual transactions are automatically approved when submitted if they fall withi
2. Select a transaction.
3. Tap `Itemize` and follow the steps outlined in the [Itemizing a manual transaction](/handbook/business-technology/enterprise-applications/guides/navan-expense-guide/#itemizing-a-manual-transaction) section. You can edit the itemization until it is approved or rejected by your company admin
> Check the *[How do I itemize a transaction?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/itemize-a-transaction)* article for more details.
> Check the *[How do I itemize a transaction?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/itemize-a-transaction)* article for more details.
### How to automatically add a receipt to a Navan Expense transaction
......@@ -479,7 +479,7 @@ Move the receipt to another transaction or replace it from a receipt's ellipsis
![liquid-image-9](/handbook/business-technology/enterprise-applications/guides/navan-expense-guide/replace_receipt.png)
> Check the *[How can I automatically add receipts to my transactions?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/automatic-receipts)* article for more details.
> Check the *[How can I automatically add receipts to my transactions?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/automatic-receipts)* article for more details.
### How to connect Google Calendar to Navan Expense
......@@ -492,7 +492,7 @@ To connect your calendar, access your profile by tapping the `Profile` icon loca
Navan Expense provides you with a quick and simple way to get reimbursed for mileage driven for business in your personal vehicle. The expense policy assigned to you for on-the-job expenses by GitLab's Navan Expense admin will determine your mileage reimbursement eligibility.
{{% alert color="warning" %}}
Mileage is only available in the Navan Expense Mobile App. Download the app from your preferred [mobile app store](https://app.tripactions.com/app/liquid/user/redirect).
Mileage is only available in the Navan Expense Mobile App. Download the app from your preferred [mobile app store](https://app.navan.com/app/liquid/user/redirect).
{{% /alert %}}
#### Submitting a Mileage Expense (Available on the mobile app only)
......@@ -508,13 +508,13 @@ To submit a request for mileage reimbursement, tap `+New transaction`, then `Log
- If you do not see the option to `Log distance driven`, this indicates that your company has not assigned you to an expense policy that allows for mileage reimbursement. Contact the Accounts Payable team for more information.
{{% /panel %}}
> Check the *[How do I submit a mileage reimbursement request?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/mileage-reimbursement)* article for more details.
> Check the *[How do I submit a mileage reimbursement request?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/mileage-reimbursement)* article for more details.
### Repayments for Out-of-policy Expenses
Transactions charged to a physical Navan Expense card that violate the expense policy assigned to you by GitLab will be reviewed by the Accounts Payable team. Once reviewed, the approver may choose to reject the expense and request that you repay the company for the full transaction amount or a partial amount. Alternatively, if you are aware that a transaction will require repayment, you can make a payment before your approver reviews the transaction. Repayments can be processed directly through the Navan mobile app.
> Check the *[How can I repay my company for out-of-policy spend?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/managing-my-expenses/repaying-company)* article for more details.
> Check the *[How can I repay my company for out-of-policy spend?](https://app.navan.com/app/helpcenter/articles/expense/myself/managing-my-expenses/repaying-company)* article for more details.
### How to submit or manage an expense for someone else
......@@ -575,7 +575,7 @@ If you cannot remove a user from your list of delegates, this indicates that a N
- Manual transactions: Manual transactions submitted for reimbursement will fall under one of four review categories (accessed under `Transactions`). If a transaction requires further action, such as requests for more information, a missing receipt, or repayment to the company for partially or fully rejected submissions, you can take action by logging in as the user as outlined in the above section.
- Navan card transactions: Transactions charged on a user's physical Navan card will be auto-approved if they are compliant with that user's assigned expense policy. Transactions that are not auto-approved may require additional action, such as providing more information, attaching a missing receipt, or repaying the company if the transaction has been partially or fully rejected. If a transaction requires further action, you can complete any required information by logging in as the user as outlined in the above section.
> Check the *[How do I submit or manage an expense for someone else](https://app.tripactions.com/app/helpcenter/articles/expense/myself/managing-my-expenses/expenses-for-other-users)* article for more details.
> Check the *[How do I submit or manage an expense for someone else](https://app.navan.com/app/helpcenter/articles/expense/myself/managing-my-expenses/expenses-for-other-users)* article for more details.
### How to see how much budget is left
......@@ -619,7 +619,7 @@ The Users tab allow managers to view their direct reports' employee data such as
Users designated as a manager on the Navan user list will have access to the Manager Dashboard. If you do not see a Manager Dashboard option available, either you do not have any assigned direct reports or your direct reports do not have any spend activity.
{{% /alert %}}
> Check the *[Leveraging the Navan Expense manager dashboard](https://app.tripactions.com/app/helpcenter/articles/expense/myself/expense-approvals/expense-manager-dashboard)* article for more details.
> Check the *[Leveraging the Navan Expense manager dashboard](https://app.navan.com/app/helpcenter/articles/expense/myself/expense-approvals/expense-manager-dashboard)* article for more details.
## Navan Expense Frequently Asked Questions (FAQ)
......@@ -667,13 +667,13 @@ Yes, as long as your assigned expense policy allows for mileage reimbursement.
Navan offers connections with Lyft, Uber, and Grab so you can automatically share your location and destination information to access a ride while traveling.
> Check the *[What rideshare applications can Navan connect to?](https://app.tripactions.com/app/helpcenter/articles/travel/myself/getting-started-for-travelers/rideshare-applications)* article for more details.
> Check the *[What rideshare applications can Navan connect to?](https://app.navan.com/app/helpcenter/articles/travel/myself/getting-started-for-travelers/rideshare-applications)* article for more details.
### Can I automatically submit Lyft expenses?
Navan Expense users can connect their Lyft account to Navan Expense to automatically send receipts and submit expenses for business travel-related Lyft rides. To leverage this option, you will first need to create a Lyft business profile with the same email address you use in Navan.
> Check the *[How can I automatically submit Lyft expenses?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/lyft-expenses)* article for more details.
> Check the *[How can I automatically submit Lyft expenses?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/lyft-expenses)* article for more details.
### Is there anything I can't do in the web app that I can do in the mobile app?
......@@ -683,7 +683,7 @@ To view your assigned expense policies or log miles driven for reimbursement, pl
Team members are not required to add tax details to any expense transactions.
> Check the *[How do I add tax information to my transactions?](https://app.tripactions.com/app/helpcenter/articles/expense/myself/submitting-expenses/tax-details)* article for more details.
> Check the *[How do I add tax information to my transactions?](https://app.navan.com/app/helpcenter/articles/expense/myself/submitting-expenses/tax-details)* article for more details.
### Are multiple receipts auto-approved paid in one lump sum or as separate reimbursements?
......@@ -695,7 +695,7 @@ Expenses will need to be fully resubmitted if rejected.
### Where can I see Navan Expense product releases?
Navan Expense product releases are shared in the following blog: [Navan Expense product release announcements](https://app.tripactions.com/app/helpcenter/articles/expense/admin/general-settings/navan-expense-product-release-announcements)
Navan Expense product releases are shared in the following blog: [Navan Expense product release announcements](https://app.navan.com/app/helpcenter/articles/expense/admin/general-settings/navan-expense-product-release-announcements)
## Navan Expense Training
......
......@@ -21,7 +21,7 @@ Since Zuora was already an application from our Tech Stack and used across diffe
### What is Zuora Collect
[Zuora Collect](https://knowledgecenter.zuora.com/CE_Collect/Get_Started_with_Collect/Overview_of_Zuora_Collect) is a complete solution for optimizing recurring collections in the Subscription Economy. As main benefits, it can track unpaid invoices and delinquent accounts, manage automated business processes and intelligent retry logic, and customize payment runs.
[Zuora Collect](https://knowledgecenter.zuora.com/Zuora_Payments/Configure_payment_orchestration/Zuora_Collections/Get_Started_with_Collections/A_Overview_of_Zuora_Collect) is a complete solution for optimizing recurring collections in the Subscription Economy. As main benefits, it can track unpaid invoices and delinquent accounts, manage automated business processes and intelligent retry logic, and customize payment runs.
### How to access Zuora Collect
......
......@@ -64,7 +64,7 @@ Consists in identifying the project's:
### Alignment & OKRs
All projects added to the [IT Portfolio: Quarterly Commits](https://docs.google.com/spreadsheets/d/1ojnTFGB2iYJz9kNPYdoLc4PeyDqAN60gu9cQBrKpHJQ/edit?pli=1#gid=955721517) are part of the Business Technology [OKRs](https://about.gitlab.com/company/okrs/) for:
All projects added to the [IT Portfolio: Quarterly Commits](https://docs.google.com/spreadsheets/d/1ojnTFGB2iYJz9kNPYdoLc4PeyDqAN60gu9cQBrKpHJQ/edit?pli=1#gid=955721517) are part of the Business Technology [OKRs](/handbook/company/okrs/) for:
- Awareness
- Accountability
......@@ -245,7 +245,7 @@ The main difference between a project and a change request in ITIL lies in their
## Meetings Protocol
The team follows [GitLab meeting practices and standards](https://about.gitlab.com/company/culture/all-remote/meetings/).
The team follows [GitLab meeting practices and standards](/handbook/company/culture/all-remote/meetings/).
- Every meeting has an agenda.
- All agendas are stored in the PMO Team Meetings [shared drive](https://drive.google.com/drive/folders/1nKgH2Q9PztXE388dbhUHxSh1Vy2V_vLz).
......
......@@ -61,7 +61,7 @@ Please ensure that whenever you update the tech stack, you follow the instructio
| business_owner | Text | The Business Owner is the individual(s) responsible for all budget and decision making around the tool. They should define how the tool is used and by whom. This person(s) usually has login access to the tool as `Owner` but login access isn't necessary in all cases. Please make sure you list individual people in this field, rather than teams. Example: Jane Doe, John Doe | MR Author and contributors |
| technical_owner | Text | The Technical Owner(s) all the `administrators` of a tool. This includes everyone with the administrative clearance to provision and deprovision access of a tool and/or as the technical expertise needed to manage it. Example: Jane Doe, John Doe. See guidance [above](/handbook/business-technology/tech-stack-applications/#tech-stack-definitions) for instances where a system does not require/have an administrator function | MR Author and contributors |
| data_classification | Text (Red, Orange, Yellow, Green) or Unknown** | Decided upon by the Security team, please leave as `null` while this process is completed. More information on [Data Classification Standards](/handbook/security/data-classification-standard/).| Security Risk |
| authentication_method | Text (Okta SWA, Okta SAML, ID and password, other) or Unknown** | Authentication method used to access the system. It can be [SWA](https://help.okta.com/en/prod/Content/Topics/Apps/Apps_Overview_of_Managing_Apps_and_SSO.htm), [SAML](https://support.okta.com/help/s/article/okta-saml?language=en_US) or other such as direct access (email and password login). | MR Author and contributors |
| authentication_method | Text (Okta SWA, Okta SAML, ID and password, other) or Unknown** | Authentication method used to access the system. It can be [SWA](https://help.okta.com/en-us/content/topics/apps/apps_overview_of_managing_apps_and_sso.htm), [SAML](https://support.okta.com/help/s/article/okta-saml?language=en_US) or other such as direct access (email and password login). | MR Author and contributors |
|critical_systems_tier|Text (Tier 1 Mission Critical, Tier 2 Business Critical, Tier 3 Business Operational, Tier 4 Administrative, TBD) or Unknown**|This field classifies the system based on GitLab's [Critical System Tier Definitions](/handbook/security/security-assurance/security-risk/storm-program/critical-systems/). The assignment of a critical system tier is dependent on the completion of a [Business Impact Analysis](/handbook/security/security-assurance/security-risk/storm-program/business-impact-analysis/) (BIA) questionnaire. The Security Risk Team will coordinate the completion of a BIA if it has not yet been completed at the time a system is being added to the Tech Stack.|Security Risk|
| collected_data | Text or Unknown** | Data that is collected by the tool | MR Author and contributors |
| employee_or_customer_facing_app | Text (employee, customer) | If access is limited to GitLab team members, then please add the `employee` word. If access can be granted to external parties, then add `customer` | MR Author and contributors |
......
......@@ -80,11 +80,11 @@ The Tech Stack single source of truth is the [Tech Stack YAML](https://gitlab.co
### Implementation
Zuora consists of several app modules built on the [Zuora Central Platform](https://www.zuora.com/products/zuora-central-platform/). [Zuora Billing](https://www.zuora.com/products/billing-software/) is one of these modules.
Zuora consists of several app modules built on the [Zuora Central Platform](https://www.zuora.com/products/zuora-platform/). [Zuora Billing](https://www.zuora.com/products/billing-software/) is one of these modules.
### System Diagrams
[Zuora Billing](https://www.zuora.com/products/billing-software/) is one of several modules within the larger [Zuora Central Platform](https://www.zuora.com/products/zuora-central-platform/).
[Zuora Billing](https://www.zuora.com/products/billing-software/) is one of several modules within the larger [Zuora Central Platform](https://www.zuora.com/products/zuora-platform/).
```mermaid
graph TD
......@@ -130,7 +130,7 @@ Zuora Billing is a key module within the **[Lead to Cash workflow](/handbook/bus
### Key Reports / Dashboards
For Zuora Billing, the team uses [Zuora Standard Reports](https://knowledgecenter.zuora.com/Billing/Reporting/AB_Reporting_Quick_Reference/C_Standard_Reports) and the most important reports are:
For Zuora Billing, the team uses [Zuora Standard Reports](https://knowledgecenter.zuora.com/Zuora_Platform/Data/Reporting/AB_Reporting_Quick_Reference/C_Standard_Reports) and the most important reports are:
- ELP Changes
- Accounts with subscriptions to be canceled in the next 30 days
......@@ -140,7 +140,7 @@ We also have a collection of Tableau dashboards that include Zuora Data. These d
### Data Model
The [Zuora Billing business object model](https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/A_Zuora_Billing_business_object_model) presents how Zuora is organized internally.
The [Zuora Billing business object model](https://knowledgecenter.zuora.com/Get_Started/Zuora_business_object_model) presents how Zuora is organized internally.
![Zuora Billing Data Model](/handbook/business-technology/tech-stack-guide/2020_08_01_Zuora_Billing_object_model.png)
......
......@@ -9,16 +9,16 @@ description: "Guidelines and best practices for using Postman"
## What is Postman?
[Postman](https://postman.com) is a great tool which helps developers run requests against HTTP APIs during development and testing to accelerate R&D when creating API based integrations.
[Postman](https://www.postman.com/) is a great tool which helps developers run requests against HTTP APIs during development and testing to accelerate R&D when creating API based integrations.
## Best practices for sharing API credentials
### Environments and API Credential Sharing
Postman offers functionality for sharing variables using [Environments](https://learning.postman.com/docs/sending-requests/managing-environments/).
Postman offers functionality for sharing variables using [Environments](https://learning.postman.com/docs/sending-requests/variables/managing-environments/).
Clearly usage of this feature comes with some risks such as credential leakage. Unfortunately there's no way to share an environment without exposing the variables to the user. Because of this, the recommended approach is to **never** share Postman environments that contain production credentials.
If you have to use production credentials in an environment, that's fine but keep them out of the shared workspaces. For all other non-production environments, you can share viewer access to those environments so that they can be quickly and easily used by other devs.
The [Postman docs](https://learning.postman.com/docs/sending-requests/managing-environments/#working-with-environments-as-a-team) contain more guidance on how to manage environments in a team.
The [Postman docs](https://learning.postman.com/docs/sending-requests/variables/managing-environments/#working-with-environments-as-a-team) contain more guidance on how to manage environments in a team.
......@@ -151,16 +151,16 @@ Top questions from suddenly or newly-remote companies
<p>Below are the most common questions asked by suddenly or newly-remote companies, linked to relevant handbook pages that you can study prior to presenting. These shed light on their challenges, and will help you proactively speak to common needs, misconceptions, and struggles.</p>
<ol>
<li>How do you <a href="https://about.gitlab.com/company/culture/all-remote/building-culture/">maintain and build company culture</a> in a remote work environment?</li>
<li>How do we <a href="https://about.gitlab.com/company/culture/all-remote/informal-communication/">maintain and build new work relationships</a> without seeing each other in-person on a regular basis?</li>
<li>How do we <a href="https://about.gitlab.com/company/culture/all-remote/mental-health/">prevent burnout, isolation, and mental health crises</a>?</li>
<li>How do we <a href="https://about.gitlab.com/company/culture/all-remote/meetings/">combat Zoom fatigue</a> (e.g. exhaustion associated with nonstop video calls)?</li>
<li>How do you <a href="/handbook/company/culture/all-remote/building-culture/">maintain and build company culture</a> in a remote work environment?</li>
<li>How do we <a href="/handbook/company/culture/all-remote/informal-communication/">maintain and build new work relationships</a> without seeing each other in-person on a regular basis?</li>
<li>How do we <a href="/handbook/company/culture/all-remote/mental-health/">prevent burnout, isolation, and mental health crises</a>?</li>
<li>How do we <a href="/handbook/company/culture/all-remote/meetings/">combat Zoom fatigue</a> (e.g. exhaustion associated with nonstop video calls)?</li>
<li>How we do handle <a href="/handbook/total-rewards/compensation/">compensation changes</a> if people permanently relocate to work remotely?</li>
<li>How do we ensure that <a href="/handbook/leadership/">employees are productive</a> when we cannot physically see them?</li>
<li>How does one <a href="https://about.gitlab.com/company/culture/all-remote/being-a-great-remote-manager/">become a great remote manager</a>?</li>
<li>How does one <a href="/handbook/company/culture/all-remote/being-a-great-remote-manager/">become a great remote manager</a>?</li>
<li>How do you <a href="https://www.coursera.org/learn/remote-team-management">effectively lead remote teams</a>?</li>
<li>How do you <a href="https://about.gitlab.com/company/culture/all-remote/onboarding/">onboard</a> and <a href="https://about.gitlab.com/company/culture/all-remote/learning-and-development/">train/educate</a> remotely?</li>
<li>How do you <a href="https://about.gitlab.com/company/culture/all-remote/collaboration-and-whiteboarding/">collaborate and whiteboard</a> remotely?</li>
<li>How do you <a href="/handbook/company/culture/all-remote/onboarding/">onboard</a> and <a href="/handbook/company/culture/all-remote/learning-and-development/">train/educate</a> remotely?</li>
<li>How do you <a href="/handbook/company/culture/all-remote/collaboration-and-whiteboarding/">collaborate and whiteboard</a> remotely?</li>
</ol>
</details>
......@@ -223,7 +223,7 @@ More examples of how to talk about remote work
<li>Skills for Mars — <a href="https://youtu.be/g78mzVYjDY0">Darren Murph On Transparency, Values & Leadership when All-Remote</a></li>
<li>Bright & Early Podcast — <a href="https://www.youtube.com/watch?v=Vg0R9r4DcXw">Darren Murph: Remote Work at GitLab</a></li>
<li>Working Without Borders: The Get on Board Podcast — <a href="https://medium.com/getonbrd/working-without-borders-s01e02-darren-murph-head-of-remote-at-gitlab-5567d7c634fd">Darren Murph on leading a remote culture at GitLab</a></li>
<li>Outside The Valley: <a href="https://arc.dev/blog/podcast-ep23-gitlab-darren-murph-96ggw37q6t">Darren Murph of GitLab - Why Companies Should Go All-Remote</a></li>
<li>Outside The Valley: <a href="https://arc.dev/employer-blog/companies-should-go-remote-darren-murph/">Darren Murph of GitLab - Why Companies Should Go All-Remote</a></li>
<li>Accelerating Support Podcast: <a href="https://soundcloud.com/acceleratingsupport/accelerating-support-export-v1/s-JylGQhxc7il">Darren Murph, Head of Remote at GitLab</a></li>
</ul>
</details>
......@@ -319,7 +319,7 @@ GitLab is a very [transparent](/handbook/values/#transparency) company. As such,
### All-Remote on the GitLab blog
- GitLab blog posts [in the `Culture` category](https://about.gitlab.com/blog/categories/culture/)
- GitLab blog posts [tagged `remote-work`](https://about.gitlab.com/blog/tags.html#remote-work)
- GitLab blog posts [tagged `remote-work`](https://about.gitlab.com/blog/tags/remote-work/)
## Our audience
......
......@@ -169,7 +169,7 @@ Outgoing shadows are responsible for training incoming shadows. We currently tra
#### Consider creating goals
Consider adding goals for your time as a CEO Shadow, and adding them to your onboarding issue. To make your goals more actionable, you may want to use the [SMART goals framework](https://www.mindtools.com/pages/article/smart-goals.htm).
Consider adding goals for your time as a CEO Shadow, and adding them to your onboarding issue. To make your goals more actionable, you may want to use the [SMART goals framework](https://www.mindtools.com/a4wo118/smart-goals).
Making goals will help you reflect upon your overall CEO Shadow experience more easily, and it may help you write a better video or blog post after you complete the program.
......@@ -532,7 +532,7 @@ CEO Shadows should join earnings calls via the registration [link open to the pu
#### Earnings Callbacks
CEO Shadows are allowed to join earnings callbacks unless otherwise noted as *no shadows*. CEO Shadows should set their Zoom settings to have **[mute mic when joining](https://support.zoom.us/hc/en-us/articles/203024649-Muting-your-microphone-when-joining-a-meeting)** and **[stop my video when joining a meeting](https://support.zoom.us/hc/en-us/articles/4404456197133-Turning-video-off-when-joining-a-meeting)** for **all callbacks** prior to joining the first callback session.
CEO Shadows are allowed to join earnings callbacks unless otherwise noted as *no shadows*. CEO Shadows should set their Zoom settings to have **[mute mic when joining](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062614)** and **[stop my video when joining a meeting](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062043)** for **all callbacks** prior to joining the first callback session.
### Removing yourself from personal CEO documents
......@@ -774,7 +774,7 @@ CEO Shadow Program alumni are welcome to join the `#ceo-shadow-alumni` Slack cha
| 2021-11-15 | 2021-12-03 | [Sincheol (David) Kim](https://gitlab.com/dskim_gitlab) | Sr. Backend Engineer | |
| 2021-11-30 | 2021-12-10 | [Amy Qualls](https://gitlab.com/aqualls) | Sr. Technical Writer | |
| 2021-12-06 | 2021-12-17 | [James Heimbuck](https://gitlab.com/jheimbuck_gl) | Sr. Product Manager | |
| 2021-12-13<br>2022-01-03 | 2021-12-17<br>2022-01-07 | [Cynthia Ng](https://gitlab.com/cynthia) | Sr. Support Engineer | [CEO Shadow Reflection](https://wp.me/pHQ83-1Id) |
| 2021-12-13<br>2022-01-03 | 2021-12-17<br>2022-01-07 | [Cynthia Ng](https://gitlab.com/cynthia) | Sr. Support Engineer | [CEO Shadow Reflection](https://cynthiang.ca/2022/01/07/reflection-on-my-ceo-shadow-rotation-at-gitlab/) |
| 2022-01-10 | 2022-01-21 | [Marshall Cottrell](https://gitlab.com/marshall007) | Strategy and Operations (Technical) | |
| 2022-01-04 | 2022-01-14 | [Josh Zimmerman](https://gitlab.com/Josh_Zimmerman) | Learning & Development Manager | [What I Learned From Shadowing the CEO of GitLab](https://www.linkedin.com/pulse/what-i-learned-from-shadowing-ceo-gitlab-josh-zimmerman/?trackingId=fNh8oCxzT9uxnuQffP%2Fd1A%3D%3D) |
| 2022-01-18 | 2022-01-28 | [Cesar Saavedra](https://gitlab.com/csaavedra1) | Sr. Technical Marketing Manager | [Being a GitLab CEO Shadow](https://www.linkedin.com/pulse/being-gitlab-ceo-shadow-cesar-saavedra/?trackingId=y6tHk3NjTLyW1yPhu%2Bm7Zw%3D%3D) |
......
......@@ -625,7 +625,7 @@ Make sure you're never screen sharing when people are introducing themselves.
1. When scheduling a meeting we value people's time and prefer the "speedy meetings" [setting in our Google Calendar](https://calendar.google.com/calendar/r/settings). This gives us meetings of, for example, 25 or 50 minutes leaving some time to:
- Write notes and reflect
- Respond to urgent messages
- Take a [bio break](https://www.merriam-webster.com/words-at-play/bio-break-meaning-and-origin)
- Take a [bio break](https://www.merriam-webster.com/wordplay/bio-break-meaning-and-origin)
- Stretch your legs
- Grab a snack
1. When scheduling a meeting, please try to have it start at :00 (hour) or :30 (mid-hour) to leave common start times available for other meetings on your attendees' calendars. Meetings should be for the time needed, so if you need 15 minutes just book that.
......@@ -1033,7 +1033,7 @@ Simple Language is important both when we're speaking to other team members and
Be sure to use Simple Language in written communications as well.
Our handbook, website, docs, marketing materials, and candidate or customer emails should be clear, concise, and effective.
Corporate marketing maintains guidelines on [GitLab's tone of voice](https://design.gitlab.com/brand/overview#tone-of-voice).
Corporate marketing maintains guidelines on [GitLab's tone of voice](https://design.gitlab.com/brand/overview/#tone-of-voice).
| Instead of... | Try... |
| ----------------------------------- | --------------------------------------------- |
......@@ -1110,7 +1110,7 @@ We have a low internal email culture, as we see greater efficiency in other form
1. Where appropriate, consider using professional salutations including Hi or Hello and avoid colloquial expressions such as Hey, Oh, or Sup. Sometimes only the person's name is suitable. The level of formality should often mirror the formality from previous messages when communicating with internal team members as well as external persons.
1. Try to always use a person's name when starting or responding to a message, especially if there are multiple persons cc'd, so that the addressee knows you are addressing them.
1. Make sure all relevant letters and words that need capitalization are capitalized, such as the start of sentences or the word "I".
1. Proofread your messages so that sentences are punctuated correctly, typos are fixed, and grammar is corrected. Consider using the really helpful [Grammarly](https://app.grammarly.com/) tool - this tool is great for both native English speakers and for those who use English as an additional language.
1. Proofread your messages so that sentences are punctuated correctly, typos are fixed, and grammar is corrected. Consider using the really helpful [Grammarly](https://www.grammarly.com/) tool - this tool is great for both native English speakers and for those who use English as an additional language.
1. All messages and replies are signed with a professional send-off (ex. Best regards), your name, and your signature block.
## Slack
......@@ -1359,7 +1359,7 @@ Pages like this are part of the [handbook](/handbook/). The GitLab handbook is t
### GitLab repositories
`repository`/`repositories` are where files are kept under [source code management](https://about.gitlab.com/stages-devops-lifecycle/source-code-management/). In most cases, requires MRs to merge. The Handbooks are in a repository, our code is in a repository, etc.
`repository`/`repositories` are where files are kept under [source code management](https://about.gitlab.com/solutions/source-code-management/). In most cases, requires MRs to merge. The Handbooks are in a repository, our code is in a repository, etc.
### READMEs
......
......@@ -32,7 +32,7 @@ Allies familiarize themselves with GitLab's general DIB content
Here are additional resources on being an ally
- [Guide to allyship](https://www.guidetoallyship.com)
- [Guide to allyship](https://guidetoallyship.com/)
- [5 Tips For Being An Ally](https://www.youtube.com/watch?v=_dg86g-QlM0)
- [Ally skills workshop](https://frameshiftconsulting.com/ally-skills-workshop/). Check out the materials section with a handout PDF (linking to many more resources), slides PDF, [videos](https://www.youtube.com/watch?v=wob68Nl2440), and more.
- [Why cisgender allies should put pronouns on their name tag](https://medium.com/@mrsexsmith/dear-cis-people-who-put-your-pronouns-on-your-hello-my-name-is-nametags-78c047ed7af1)
......
......@@ -82,8 +82,8 @@ It is near impossible to be an effective facilitator while also being a particip
Before facilitating a session, all facilitators will complete the following steps:
1. Complete the [LinkedIn Learning Facilitator Training](https://www.linkedin.com/learning/meeting-facilitation/)
1. Complete the [LinkedIn Learning Empathy Training](https://www.linkedin.com/learning/communicating-with-empathy/empathy-as-a-path-to-productive-conversations?u=2255073)
1. Complete the [LinkedIn Learning Facilitator Training](https://www.linkedin.com/learning/meeting-facilitation)
1. Complete the [LinkedIn Learning Empathy Training](https://www.linkedin.com/learning/communicating-with-empathy/empathy-as-a-path-to-productive-conversations)
1. Watch the purpose of Reverse AMA's Video (too come)
1. Shadow a current facilitator when they are running and AMA
1. Be shadowed by a current facilitator in your first AMA
......
......@@ -30,7 +30,7 @@ Unfortunately when there is conflict, rational thought can succumb to negative e
Here are a few articles for additional reading:
- [The Pause Principle](https://cashmanleadership.com/the-pause-principle-book/)
- [The Pause Principle](https://cashmanleadership.com/books/the-pause-principle/)
- [The Power of Pause, Discover how to up your game and perform your best](https://www.mindful.org/the-power-of-pause/)
- [The Power of pause in leadership](https://leadonpurposeblog.com/2019/12/30/the-power-of-pause-in-leadership/)
- [The Power of Pause](https://hbr.org/2012/01/the-power-of-pause)
......@@ -12,17 +12,17 @@ It's important to assign specific roles: host, active panelists and people answe
This is the person that leads the webinar. This person will probably use a Google Doc to go through questions with the panelists.
If you're a [host or alternative host](https://support.zoom.us/hc/en-us/articles/201362603-Host-and-Co-Host-Controls-in-a-Meeting), you'll notice in your calendar invite a Zoom link containing an `/s/` before a string of numbers. This stands for `start`. (e.g. `https://gitlab.zoom.us/s/11111111`) If several people are designated as alternative hosts, the *first* person to join the webinar will claim host privileges. Once started, the webinar is immediately live for participants.
If you're a [host or alternative host](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065164), you'll notice in your calendar invite a Zoom link containing an `/s/` before a string of numbers. This stands for `start`. (e.g. `https://gitlab.zoom.us/s/11111111`) If several people are designated as alternative hosts, the *first* person to join the webinar will claim host privileges. Once started, the webinar is immediately live for participants.
If a host needs someone else to be able to start the meeting, they can assign an [alternative host](https://support.zoom.us/hc/en-us/articles/208220166-Alternative-Host).
If a host needs someone else to be able to start the meeting, they can assign an [alternative host](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027).
For more on `Enabling and adding a co-host`, please visit [Zoom's support page](https://support.zoom.us/hc/en-us/articles/206330935-Enabling-and-Adding-a-Co-Host).
For more on `Enabling and adding a co-host`, please visit [Zoom's support page](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066640).
#### Active Panelists
These are the people interacting with the host. They should be in the same Google Doc as the host. If there are multiple active panelists, it's recommended that the panelists add their name and potential answer to the questions they would like to answer. This way, the host can direct the question to the right panelist.
For more on `joining and participating in a webinar as an attendee`, please visit [Zoom's support page](https://support.zoom.us/hc/en-us/articles/115004954946-Joining-and-participating-in-a-webinar-attendee-#h_5726ffaa-e780-44d8-aa8c-f0d05a7a7a5e).
For more on `joining and participating in a webinar as an attendee`, please visit [Zoom's support page](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064143#h_5726ffaa-e780-44d8-aa8c-f0d05a7a7a5e).
#### Write-only Panelists
......@@ -36,9 +36,9 @@ These are the people that signed up to be part of the webinar but are not any of
Ensure all non-participants join 5 minutes before the start of the webinar and only start livestreaming once everyone has joined.
You must additionally start the livestream to YouTube (an additional step), with instructions [detailed on Zoom's support page](https://support.zoom.us/hc/en-us/articles/360028478292-Streaming-a-Meeting-or-Webinar-on-YouTube-Live). In the event that YouTube livestreaming refuses to begin, it's likely that a parallel livestream is happening already on GitLab Unfiltered. If this happens, proceed with the Zoom webinar livestream and upload the recording to GitLab Unfiltered per the instructions below.
You must additionally start the livestream to YouTube (an additional step), with instructions [detailed on Zoom's support page](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062284). In the event that YouTube livestreaming refuses to begin, it's likely that a parallel livestream is happening already on GitLab Unfiltered. If this happens, proceed with the Zoom webinar livestream and upload the recording to GitLab Unfiltered per the instructions below.
Clarify in the introduction how you want participants to submit questions, ideally through Zoom chat or the [Q&A function](https://support.zoom.us/hc/en-us/articles/203686015-Getting-Started-with-Question-Answer), *not* by opening up Google Doc access to those outside of GitLab.
Clarify in the introduction how you want participants to submit questions, ideally through Zoom chat or the [Q&A function](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064380), *not* by opening up Google Doc access to those outside of GitLab.
### When the webinar is over
......
......@@ -44,7 +44,7 @@ Below is one example of how the cadence items in [cadence flow](#cadence-flow) f
1. One part of our [mission](/handbook/company/mission) is everyone can [contribute to GitLab, the application](/handbook/company/mission/#contribute-to-gitlab-application). By making innovation more accessible, we increase **user contributions to the product**, which creates results for a larger audience, which, in turn, allows more users to contribute to our product. This virtuous cycle drives a high rate of innovation for our product and allows more people to innovate and contribute.
1. One component necessary to achieve our [AllOps vision](/handbook/company/vision/) is improving [GitLab ServiceDesk](https://docs.gitlab.com/ee/user/project/service_desk/), which helps connect external parties to the software development process, allowing more people to contribute. ServiceDesk is needed to provide a complete **Value Stream Delivery overview**, which should help more people manage the flow of innovation from [idea to customers](https://about.gitlab.com/solutions/value-stream-management/#:~:text=new%20innovation%20from-,idea%20to%20customers,-.), which should lead to more teams and companies relying on GitLab as their AllOps solution.
1. One pillar of our [three year strategy](/handbook/company/strategy/#three-year-strategy) is [Customer Results](/handbook/company/strategy/#1-customer-results), which includes **Proving Value** with items like [Value Stream Analytics](https://about.gitlab.com/stages-devops-lifecycle/value-stream-analytics) to help a broader user base [like managers and executives](https://about.gitlab.com/direction/plan/value_stream_management/#who-are-we-focusing-on) deliver value and innovation. Proving value to a broader user base moves us closer to providing a complete Value Stream Delivery overview, creating progress towards our AllOps vision.
1. One pillar of our [three year strategy](/handbook/company/strategy/#three-year-strategy) is [Customer Results](/handbook/company/strategy/#1-customer-results), which includes **Proving Value** with items like [Value Stream Analytics](https://about.gitlab.com/solutions/value-stream-management/) to help a broader user base [like managers and executives](https://about.gitlab.com/direction/plan/value_stream_management/#who-are-we-focusing-on) deliver value and innovation. Proving value to a broader user base moves us closer to providing a complete Value Stream Delivery overview, creating progress towards our AllOps vision.
1. One of [our FY24 Yearlies](/handbook/company/yearlies/) is to `increase NetARR from Ultimate up-tiers` which we'll accomplish in part by providing more value to business users with features like [**Value Stream Dashboards for Executives**](https://gitlab.com/groups/gitlab-org/-/epics/9317). These features help extend [Value Stream Management](https://about.gitlab.com/solutions/value-stream-management/) and, by extension, create progress for our Customer Results strategic pillar.
1. One [FY24Q1 CEO objective](/handbook/company/okrs/fy24-q1/) is to `increase adoption through customer results to increase operating income` with a sub-key result of launching **Value Stream Dashboards** MVC 1 Beta in FY24-Q1.
......@@ -68,7 +68,7 @@ These reviews ensure that elements reflect current priorities and do not get sta
- [Our purpose](/handbook/company/purpose/)
- [Lifespan of the average company](https://www.bbc.com/news/business-16611040), 10 years to get into the S&P500, then 15 in it, and 5 of decline for a total of 30
- [Lifespan of Amazon](https://www.forbes.com/sites/richardkestenbaum/2018/11/16/amazon-is-not-too-big-to-fail-bezos/#65fba0621626) "Amazon is not too big to fail...In fact, I predict one day Amazon will fail. Amazon will go bankrupt. If you look at large companies, their lifespans tend to be 30-plus years, not a hundred-plus years."
- [Generation is also 30 years](https://www.ncbi.nlm.nih.gov/pubmed/10677323)
- [Generation is also 30 years](https://pubmed.ncbi.nlm.nih.gov/10677323/)
## 10 years
......
......@@ -277,7 +277,7 @@ GitLab embraces asynchronous work and [non-linear workdays](non-linear-workday/)
Remote workers lack many of the physical gateways that serve as dividers between work and life. When work and life happen in the same building, and one's work equipment is always within reach, it's far too easy to allow unread Slack messages to haunt you.
Being intentional about removing Slack from one's phone is a great way to reinforce that time away from work is important. A [litany](https://sitn.hms.harvard.edu/flash/2018/dopamine-smartphones-battle-time/) of [studies](https://pmc.ncbi.nlm.nih.gov/articles/PMC6449671//) have covered the addictive impact of smartphones. Even if you aren't sure if this approach will benefit you, give it a try. It's a [two-way door](/handbook/values/#make-two-way-door-decisions).
Being intentional about removing Slack from one's phone is a great way to reinforce that time away from work is important. A [litany](https://sites.harvard.edu/sitn/2018/05/01/dopamine-smartphones-battle-time//) of [studies](https://pmc.ncbi.nlm.nih.gov/articles/PMC6449671//) have covered the addictive impact of smartphones. Even if you aren't sure if this approach will benefit you, give it a try. It's a [two-way door](/handbook/values/#make-two-way-door-decisions).
### Be transparent on capacity
......
......@@ -42,7 +42,7 @@ For a greater understanding of the importance of empathy in a manager, read [Git
### Servant-leader
Working to have [no ego](/handbook/values/#no-ego), recognizing that [people are not their work](/handbook/values/#people-are-not-their-work), and having [short toes](/handbook/values/#short-toes) will go a long way to building trust as a manager. The humility required to be a [servant-leader](https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/the-art-of-servant-leadership.aspx) is rare, and is of great importance in a remote setting. Particularly for reports who are [acclimating to their first remote role](getting-started/), managers may need to go above and beyond to lead by example.
Working to have [no ego](/handbook/values/#no-ego), recognizing that [people are not their work](/handbook/values/#people-are-not-their-work), and having [short toes](/handbook/values/#short-toes) will go a long way to building trust as a manager. The humility required to be a [servant-leader](https://www.shrm.org/topics-tools/news/organizational-employee-development/art-servant-leadership) is rare, and is of great importance in a remote setting. Particularly for reports who are [acclimating to their first remote role](getting-started/), managers may need to go above and beyond to lead by example.
In many cases, reports will be discovering in real-time how they prefer to be managed remotely. Maintaining the perspective that managers excel by serving is critical to building confidence in a direct report.
......@@ -145,7 +145,7 @@ Onboarding is critical in equipping a new report with the tools and understandin
There is always work to be done, and a manager must make a conscious decision to allow a new hire to focus on onboarding instead of work during the critical early weeks, believing that in doing so, they are enabling long-term efficiencies and prioritizing that over short-term task elimination.
Numerous [studies](https://www.talentlms.com/blog/new-employee-onboarding-study/) have [shown](https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/onboarding-key-retaining-engaging-talent.aspx) that most employers rank poorly in onboarding quality, despite realities that losing an employee to poor onboarding is not cheap and a strong onboarding process boosts new hire retention and productivity.
Numerous [studies](https://www.talentlms.com/blog/new-employee-onboarding-study/) have [shown](https://www.shrm.org/topics-tools/news/talent-acquisition/onboarding-key-to-retaining-engaging-talent) that most employers rank poorly in onboarding quality, despite realities that losing an employee to poor onboarding is not cheap and a strong onboarding process boosts new hire retention and productivity.
### Select the right Onboarding Buddy
......@@ -223,7 +223,7 @@ Two, managers carve out more bandwidth in their day to focus, rather than re-ans
## Document solutions
It is the job of a manager to ensure a direct report has what they need to be successful on an ongoing basis. By [documenting](management/#scaling-by-documenting) processes, guides, solutions, how-tos, and policies, a manager is practicing [servant leadership](https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/the-art-of-servant-leadership.aspx) in a powerful way.
It is the job of a manager to ensure a direct report has what they need to be successful on an ongoing basis. By [documenting](management/#scaling-by-documenting) processes, guides, solutions, how-tos, and policies, a manager is practicing [servant leadership](https://www.shrm.org/topics-tools/news/organizational-employee-development/art-servant-leadership) in a powerful way.
If your company has yet to implement their own handbook, start now and start small. Don't be overwhelmed with the notion of building a complete handbook from the get-go; simply start with one process, then document the next, and so on. This is the power of [iteration](/handbook/values/#iteration). GitLab (the company) uses GitLab ([the product](https://about.gitlab.com/stages-devops-lifecycle/)) to build and maintain our public-facing [handbook](/handbook), and options from [Almanac](https://almanac.io/) and [Trainual](https://trainual.com/) are available as well.
......@@ -244,7 +244,7 @@ Even for those who have managed colocated teams for decades, the thought of mana
For those new to managing remotely, consider shadowing someone with experience and establishing a mentor-mentee relationship.
If you feel comfortable with the softer skills, pay close attention to the processes used by remote managers. For example, you can't walk by a report's desk and get a feel for how things are going, so many remote managers utilize an ongoing [Google Doc agenda]({{< ref "suggested-agenda-format" >}}) (or a dedicated tool, such as Soapbox or [Fellow](https://www.fellow.app/)) where notes, blockers, etc. can be chronicled. Checking a living, evolving document as a mechanism for engagement may require building a new habit.
If you feel comfortable with the softer skills, pay close attention to the processes used by remote managers. For example, you can't walk by a report's desk and get a feel for how things are going, so many remote managers utilize an ongoing [Google Doc agenda]({{< ref "suggested-agenda-format" >}}) (or a dedicated tool, such as Soapbox or [Fellow](https://fellow.app/)) where notes, blockers, etc. can be chronicled. Checking a living, evolving document as a mechanism for engagement may require building a new habit.
## Discuss learning preferences
......@@ -336,7 +336,7 @@ Here's what they had to say:
## GitLab Knowledge Assessment: Being a great remote manager
Anyone can test their knowledge on Being a great remote manager by completing the [knowledge assessment](https://docs.google.com/forms/d/e/1FAIpQLSfx9CcEag4ZxiNtYAkUJJ9fzKYg51qEYkcpHRVZNaNxjOJVRA/viewform). Earn at least an 80% or higher on the assessment to receive a passing score. Once the quiz has been passed, you will receive an email acknowledging the completion from GitLab. We are in the process of designing a GitLab Remote Certification and completion of the assessment will be one requirement in obtaining the [certification](https://about.gitlab.com/learn/certifications/public/). If you have questions, please reach out to our [Learning & Development team](/handbook/people-group/learning-and-development) at `learning@gitlab.com`.
Anyone can test their knowledge on Being a great remote manager by completing the [knowledge assessment](https://docs.google.com/forms/d/e/1FAIpQLSfx9CcEag4ZxiNtYAkUJJ9fzKYg51qEYkcpHRVZNaNxjOJVRA/viewform). Earn at least an 80% or higher on the assessment to receive a passing score. Once the quiz has been passed, you will receive an email acknowledging the completion from GitLab. We are in the process of designing a GitLab Remote Certification and completion of the assessment will be one requirement in obtaining the [certification](https://university.gitlab.com/certifications/public/). If you have questions, please reach out to our [Learning & Development team](/handbook/people-group/learning-and-development) at `learning@gitlab.com`.
{{% include "includes/is_this_advice_any_good_remote.md" %}}
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......@@ -198,7 +198,7 @@ The freedom and flexibility that comes with all-remote enables employees to view
Rather than forcing a predefined daily schedule replete with a commute, all-remote shifts allows an individual to define their schedule.
A number of studies by organizations such as [Google](https://www.forbes.com/sites/abdullahimuhammed/2019/05/18/5-important-takeaways-from-googles-two-year-study-of-remote-work/#1a536957439a), [Buffer](https://buffer.com/state-of-remote-work-2019), [FlexJobs](https://www.techrepublic.com/article/why-remote-work-has-grown-by-159-since-2005/), and [IWG](https://assets.regus.com/pdfs/iwg-workplace-survey/iwg-workplace-survey-2019.pdf) show that driven individuals who place a high degree of value on autonomy and flexibility can experience new levels of joy and productivity in an all-remote environment.
A number of studies by organizations such as [Google](https://www.forbes.com/sites/abdullahimuhammed/2019/05/18/5-important-takeaways-from-googles-two-year-study-of-remote-work/#1a536957439a), [Buffer](https://buffer.com/state-of-remote-work/2019), [FlexJobs](https://www.prweb.com/releases/global-workplace-analytics-amp-flexjobs-report-159-percent-increase-in-remote-work-since-2005-863776940.html/), and [IWG](https://assets.regus.com/pdfs/iwg-workplace-survey/iwg-workplace-survey-2019.pdf) show that driven individuals who place a high degree of value on autonomy and flexibility can experience new levels of joy and productivity in an all-remote environment.
### Address employee well-being and mental health issues
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......@@ -136,7 +136,7 @@ Since the inception of GitLab, [iteration](https://about.gitlab.com/blog/2020/02
### Zoom for all
Any meeting at GitLab happens over a [Zoom call](/handbook/communication/zoom). Face to face is the best way to "meet" someone in person. On top of that, press record to digitally document the meeting for future reference or for anyone who might not make the call. Zoom also has a whiteboard function in [Zoom Rooms for Touch](https://support.zoom.us/hc/en-us/articles/115004797286-Using-the-whiteboard-in-Zoom-Rooms-for-Touch). Attendees can access and annotate a whiteboard on the call and then save and share the whiteboard by email.
Any meeting at GitLab happens over a [Zoom call](/handbook/communication/zoom). Face to face is the best way to "meet" someone in person. On top of that, press record to digitally document the meeting for future reference or for anyone who might not make the call. Zoom also has a whiteboard function in [Zoom Rooms for Touch](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068629). Attendees can access and annotate a whiteboard on the call and then save and share the whiteboard by email.
### Pinging on Slack
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