@@ -81,7 +81,7 @@ Once you've determined a severity for an issue add a note that explains in summa
| `~"bug::performance"` Response time <br> (API/Web/Git)[^1] | Above 9000ms to timing out | Between 2000ms and 9000ms | Between 1000ms and 2000ms | Between 200ms and 1000ms | [Performance Enablement group](/handbook/engineering/infrastructure-platforms/developer-experience/performance-enablement/) |
| `~"bug::performance"` Browser Rendering <br> ([LCP](https://web.dev/articles/lcp))[^2] | Above 9000ms to timing out | Between 4000ms and 9000ms | Between 3000ms and 4000ms | Between 3000ms and 2500ms | [Performance Enablement group](/handbook/engineering/infrastructure-platforms/developer-experience/performance-enablement/) |
| `~"bug::performance"` Browser Rendering <br> ([TBT](https://web.dev/articles/tbt))[^2] | Above 9000ms to timing out | Between 2000ms and 9000ms | Between 1000ms and 2000ms | Between 300ms and 1000ms | [Performance Enablement group](/handbook/engineering/infrastructure-platforms/developer-experience/performance-enablement/) |
| `~bug::ux` User experience problem [³](#ux) | "I can't figure this out." Users are blocked and/or likely to make risky errors due to poor usability, and are likely to ask for support. | "I can figure out why this is happening, but it's really painful to solve." Users are significantly delayed by the available workaround. | "This still works, but I have to make small changes to my process." Users are self sufficient in completing the task with the workaround, but may be somewhat delayed. | "There is a small inconvenience or inconsistency." Usability isn't ideal or there is a small cosmetic issue. | [Product Designers](/handbook/product/ux/product-design/) of that Product group |
| `~bug::ux` User experience problem [³](#ux) | "I can't figure this out." Users are blocked and/or likely to make risky errors due to poor usability, and are likely to ask for support. | "I can figure out why this is happening, but it's really painful to solve." Users are significantly delayed by the available workaround. | "This still works, but I have to make small changes to my process." Users are self sufficient in completing the task with the workaround, but may be somewhat delayed. | "There is a small inconvenience or inconsistency." Usability isn't ideal or there is a small cosmetic issue. | [Product Designers](/handbook/upstream-studios/product-design/) of that Product group |
| `~"bug::availability"` of GitLab SaaS | See [Availability section](#availability) | See [Availability section](#availability) | See [Availability section](#availability) | See [Availability section](#availability) | |
| `~"bug::vulnerability"` Security Vulnerability | See [Vulnerability Remediation SLAs](/handbook/security/product-security/vulnerability-management/sla/) | See [Vulnerability Remediation SLAs](/handbook/security/product-security/vulnerability-management/sla/) | See [Vulnerability Remediation SLAs](/handbook/security/product-security/vulnerability-management/sla/) | See [Vulnerability Remediation SLAs](/handbook/security/product-security/vulnerability-management/sla/) | AppSec team |
| Global Search | See [Search Prioritization](/handbook/engineering/ai/search/#severity-labels-for-search-issues-advanced-search-global-search) | See [Search Prioritization](/handbook/engineering/ai/search/#severity-labels-for-search-issues-advanced-search-global-search) | See [Search Prioritization](/handbook/engineering/ai/search/#severity-labels-for-search-issues-advanced-search-global-search) | See [Search Prioritization](/handbook/engineering/ai/search/#severity-labels-for-search-issues-advanced-search-global-search) | |
Product Design Managers lead designers who work as strategic partners within [Product Design](/handbook/product/ux/product-design/), part of [Upstream Studios](/handbook/upstream-studios/). This page outlines strategic workflows for enabling designers to think and operate upstream, driving product direction through design excellence and platform-wide thinking.
Product Design Managers lead designers who work as strategic partners within [Product Design](/handbook/upstream-studios/product-design/), part of [Upstream Studios](/handbook/upstream-studios/). This page outlines strategic workflows for enabling designers to think and operate upstream, driving product direction through design excellence and platform-wide thinking.
For operational tasks like team member updates, and administrative processes, see [Product Design Operations](/handbook/product/ux/product-design/operations/).
@@ -71,7 +71,7 @@ Collaborate with your manager and leadership team on:
## Resources
-[Product Design landing page](/handbook/product/ux/product-design/) - Overview and strategic positioning
-[Product Design landing page](/handbook/upstream-studios/product-design/) - Overview and strategic positioning
-[Product Design operations](/handbook/product/ux/product-design/operations/) - Administrative tasks and procedures
-[Hiring Product Designers](/handbook/product/ux/product-design/hiring-product-designers/) - Hiring process and guidelines
-[Job family: Product Design Management](/job-description-library/product/product-design-management/) - Role requirements and responsibilities
Product Designers work within [Product Design](/handbook/product/ux/product-design/), part of [Upstream Studios](/handbook/upstream-studios/). We operate as strategic partners positioned upstream, collaborating in trios with Product Management and Engineering throughout the product development process.
Product Designers work within [Product Design](/handbook/upstream-studios/product-design/), part of [Upstream Studios](/handbook/upstream-studios/). We operate as strategic partners positioned upstream, collaborating in trios with Product Management and Engineering throughout the product development process.
For operational details like issue triaging, labeling, and scheduling, see [Product Design Operations](/handbook/product/ux/product-design/operations/).
@@ -5,7 +5,7 @@ description: "Guidelines for Product Designers to prioritize work and manage cap
Product Designers work as [managers of one](/handbook/values/#managers-of-one), sequencing their own capacity across trio work, platform initiatives, and broader Upstream Studios responsibilities. This page provides guidance on prioritizing work and planning capacity.
For Product Designers working in [Product Design](/handbook/product/ux/product-design/), part of [Upstream Studios](/handbook/upstream-studios/).
For Product Designers working in [Product Design](/handbook/upstream-studios/product-design/), part of [Upstream Studios](/handbook/upstream-studios/).
We integrate research, design, frontend engineering, documentation, and brand into a unified delivery pipeline, shaping how customers experience GitLab from first impression to final deployment.
## Our disciplines
## Our functions
Upstream Studios brings together five core disciplines, each essential to delivering exceptional customer experiences:
Upstream Studios brings together five core functions, each essential to delivering exceptional customer experiences:
### Design Strategy
@@ -34,11 +34,11 @@ Owns the validity layer, from JTBD to AI research guardrails, so GitLab's decisi
[Learn more about Experience Research →](/handbook/upstream-studios/experience-research/)
### Product Studios
### Product Design
Strategic partners in the product development process, Product Designers work in trios with Product Management and Engineering to shape user experiences from concept to delivery. We're upstream—involved in Interlock planning from the start, driving product decisions with user-centered thinking, and shipping experiences that are productive, minimal, and human.
Strategic partners in the product development process, Product Designers shape user experiences from concept to delivery. We're organized into [Product Studios](/handbook/upstream-studios/product-studios/), working upstream in trios with Product Management and Engineering.
[Learn more about Product Studios →](/handbook/product/ux/product-design/)
[Learn more about Product Design →](/handbook/upstream-studios/product-design/)
