Adding info for Salesforce Account Info app (4d9ac5ab) · Commits · GitLab.com / Content Sites / handbook

content/handbook/security/customer-support-operations/zendesk/apps/us-government.md

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		---
		title: 'US Government apps'
		description: 'Documentation on Zendesk US Government apps'
		date: 2026-02-09
		date: 2026-03-26
		---

		This guide covers the Zendesk apps currently used in the US Government Zendesk instance.
		@@ -67,6 +67,20 @@ It also allows you to quickly manage your tasks by seeing the notes you have lef

		{{% /alert %}}

		## Salesforce Account Info

		Shows basic information about a Salesforce account when provided the account's ID value.

		{{% alert title="Technical Details" color="primary" %}}

		- Location: Navbar
		- Restricted by Role:
		- Admins
		- Support Managers
		- This application was developed in-house and can be found [SFDC Account Info project](https://gitlab.com/gitlab-support-readiness/zendesk-us-government/apps/sfdc-account-info).

		{{% /alert %}}

		## Show Related Tickets

		This uses the ticket subject to search for other tickets with a similar subject. This helps to locate potentially related tickets you can check to see how they were solved.