Commit 4d7bb9c1 authored by Ket Slaats's avatar Ket Slaats Committed by Jane Gianoutsos
Browse files

FY27Q3 cliff update and add link to cliff STM template

parent d7a4b5af

content/handbook/support/apac.md

+9 −13
Changes for content/handbook/support/apac.md: 9 added lines, 13 removed lines.
Original line number Diff line number Diff line
@@ -131,7 +131,9 @@ each financial quarter. 


| **Quarter** | **Cliff Number** | **Notification Issue**  |

|-------------| ---------------- | ------------------------|

| FY27-Q1 (Current) | 7 | [STM#7455](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/7455) |

| FY27-Q3 (Current) | 8 | [STM#7810](https://gitlab.com/gitlab-com/support/support-team-meta/-/work_items/7810) |

| FY27-Q2 | 7 | Not calculated until Q3 so not notified |

| FY27-Q1 | 7 | [STM#7455](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/7455) |

| FY26-Q4 | 6 | [STM#7281](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/7281) |

| FY26-Q3 | 9 | Not calculated until Q4 so not notified |

| FY26-Q2 | 9 | Not calculated until Q4 so not notified |
@@ -186,12 +188,7 @@ each financial quarter. 
  1. Filters:

     - Ticket form - Excluded:

       - L&R (This is excluded because weekly L&R productivity numbers can get very high. Setting a standard derived from this number is unfair to support engineers who do not regularly do L&R.)

     - Updater tags - Selected:

       - `jane_gianoutsos`

       - `ket_slaats`

       - `wei-meng_lee`

     - Updater name - Excluded:

       - `Anton Smith`

     - APAC Leader Orgs - Updater - Selected: (these selections exclude Anton + ASEs)

       - `Jane Gianoutsos`

       - `Ket Slaats`

       - `Wei-Meng Lee`
@@ -243,11 +240,10 @@ each financial quarter. 
         - From the beginning of: 4 weeks in the past.

         - To the end of: 1 weeks in the past.

  1. Rows:

     - Updater tags

       - Filter - Selected:

         - `jane_gianoutsos`

         - `ket_slaats`

         - `wei-meng_lee`

     - APAC Leader Orgs - Updater - Selected: (these selections exclude Anton + ASEs)

       - `Jane Gianoutsos`

       - `Ket Slaats`

       - `Wei-Meng Lee`

     - Updater name

  1. Filters:

     - Comment type - Selected:
@@ -292,7 +288,7 @@ each financial quarter. 
- Create an MR to:

  - Update the number in the first paragraph of the [Cliff of Definite Underperformance section](#cliff-of-definite-underperformance) if the number has changed.

  - Add a new row to the top of the `Historical & Current Data` table for the current quarter's number. Also move the reference to `(Current)` data to this row.

- Create a notification issue in [Support Team Meta](https://gitlab.com/gitlab-com/support/support-team-meta) to record that the number has been reviewed and if it has changed.  (Copy a previous notification issue to use as a template).

- Create a notification issue ([quarterly review issue template](https://gitlab.com/gitlab-com/support/support-team-meta/-/work_items/new?issuable_template=Quarterly%20Review%3A%20Cliff%20of%20Definite%20Underperformance%20number)) in [Support Team Meta](https://gitlab.com/gitlab-com/support/support-team-meta) to record that the number has been reviewed and if it has changed.

- Add a link to the notification issue to the relevant column in the `Historical and Current data` table.



  </details>