@@ -305,6 +305,10 @@ The call is recorded to the [Infrastructure Platforms Leads Demo Unfiltered Play
While the intention is for the call to be made public on GitLab Unfiltered, the default is for it to be published as private.
At the end of the call, a quick vote is held between the attendees and if all agree that the content is #SAFE, it can be published as public.
##### SaaS Health Review
Engineering Managers from Infrastructure Platforms lead regular calls regarding SaaS Health. For more information, view the [SaaS Health Review page](./saas-health-review.md).
### Requests for Help
On the [landing page for getting assistance](/handbook/engineering/infrastructure-platforms/getting-assistance/), we ask team-members who need assistance to raise Requests for Help using standard templates.
(Updated format from the SaaS Availability Weekly Call)
The SaaS Health Review is a set of regular meetings where the teams responsible for running GitLab.com and GitLab Dedicated share health information with the rest of the Engineering Department.
### Weekly Review
-**Meeting Owner**: Engineering Manager in Production Engineering or Dedicated
-**Audience**: Development Teams
-**Dashboard**: [SaaS Health Dashboard](https://saas-health-83948d.gitlab.io/)
The purpose of the meeting is to review incidents from that week and discuss critical time-bound problems.
The call will highlight the volume of preventative actions that are yet to be completed, but there is no discussion on specific items from the backlog.
### Monthly Review
-**Meeting Owner**: Senior EM or Director from Production Engineering or Dedicated
-**Audience**: Engineering Leadership Directs
The purpose of the meeting is to show incident trends for each group and to show trends in addressing the preventative actions.
### Quarterly Review
-**Meeting Owner**: Senior EM or Director from Production Engineering or Dedicated
-**Audience**: Engineering Leadership Team (ELT)
The purpose of the meeting is to show quarterly trends in incidents and quarterly trends in how preventative actions are addressed by department.
