@@ -44,7 +44,7 @@ The "Welcome to GitLab" call will introduce the customer to the Customer Success
1. Make sure you are responding in a timely manner to customer's open issues. When you are prompt to respond, the customer is more likely to continue using the account management projects
1. Have discussions in the public issues as much as possible. If there is a question/discussion point that requires interaction with the GitLab Engineering and Product teams, post it in the public issue, as it most likely benefits everyone reading the public issue.
1. When adding a SFDC link to a public issue, remember to [provide feedback](/handbook/product/product-management/#customer-feature-requests) to the product managers using the [feedback template](/handbook/product/product-management/#feedback-template)
1. In-person meetings are some of the most impactful and productive engagements, but they are also the most expensive in terms of time and money. To make sure both parties get the most out of an in-person meeting have an agenda planned well in advance and send the agenda to all parties attending the meeting. Also, if a GitLab E-group member is attending the meeting, an [Executive Briefing Doc](https://docs.google.com/document/d/1hyA12EN5iEwApAr_g4_-vhUQZohKxm5xkX9xxZ1JNog/edit)(internal link) will also be required (see the next section for more details on engaging with an e-group member).
1. In-person meetings are some of the most impactful and productive engagements, but they are also the most expensive in terms of time and money. To make sure both parties get the most out of an in-person meeting have an agenda planned well in advance and send the agenda to all parties attending the meeting. Also, if a GitLab E-group member is attending the meeting, an [Glean Executive Briefing Doc](https://app.glean.com/chat/agents/e01a675cda3d451da6219aa029e3de3f) or [Executive Briefing Doc](https://docs.google.com/document/d/17Sd8bjWsj30kvSqIMk1_crLwuBGBSHUjUybOknblOgM/edit?usp=sharing)(internal link) will also be required (see the next section for more details on engaging with an e-group member).
