@@ -13,6 +13,8 @@ Successfully verified users receive an email sent via `education@gitlab.com` wit
## Application workflow
An interactive step-by-step walkthrough of the application process for GitLab for Education is available through [Navattic](https://gitlab.navattic.com/g3x05ub).
Users must login or register through the [GitLab Customers Portal](https://customers.gitlab.com/subscriptions/community_program/coupons/new?program=EDU) to begin the application process.
The GitLab Customers Portal creates a unique tracking ID each time a program member attempts to start their verification with Proxi.id.
@@ -35,11 +37,12 @@ Proxi.id also instructs the user to reach out to the GitLab Education Program te
### Checking verification status
GitLab team members can view whether or not an applicant has successfully verified from the [Proxi.id Verifications page](https://customers.gitlab.com/admin/community_program~proxy_id_verification) in the Customers Portal.
A "succeeded" status indicates Proxi.id has returned a webhook to confirm back to the Customers Portal which automatically triggers the Customers Portal to email the coupon code and instructions to the applicant.
An "initialized" status indicates the user has started the verification process but may or may not have submitted anything.
A "rejected" status indicates the user has had their submission rejected. The "Feedback" column provides the reason for this being either that a student applied and is not eligible, or that the institution does not meet the criteria for the program.
GitLab team members can follow up with the Proxi.id team by emailing gitlab-support@proxi.id with the user tracking ID to inquire about current status.
* A "succeeded" status indicates Proxi.id has returned a webhook to confirm back to the Customers Portal which automatically triggers the Customers Portal to email the coupon code and instructions to the applicant.
* An "initialized" status indicates the user has started the verification process but may or may not have submitted anything. It is worth noting that this status could mean that the user's submission is incomplete and has not entered any information in Proxi.id's website, **or** that they have submitted to Proxi.id's website but have not yet completed their verification.
* A "rejected" status indicates the user has had their submission rejected. The "Feedback" column provides the reason for this being either that a student applied and is not eligible, or that the institution does not meet the criteria for the program.
GitLab team members can follow up with the Proxi.id team by emailing gitlab-support@proxi.id with the user tracking ID to inquire about current status. Note that Proxi.id regularly deletes the user data submitted through their websites, so a submission that was made several weeks ago may have been removed.
