@@ -7,7 +7,7 @@ This section is provided to give you more details about docs and knowledge artic
## Knowledge articles vs Documentation at GitLab
Understanding when to create a knowledge article versus updating documentation can be tricky sometimes! Our goal is to help you understand the difference between Docs and Knowledge articles, and how they differ, but also how they can work together. Use your best judgement! Think of it this way... When in dowbt create a knowledge article. Capture the knowledge. It can always be adjusted.
Understanding when to create a knowledge article versus updating documentation can be tricky sometimes! Our goal is to help you understand the difference between Docs and Knowledge articles, and how they differ, but also how they can work together. Use your best judgement! Think of it this way... When in doubt create a knowledge article. Capture the knowledge. It can always be adjusted.
**Knowledge Articles** are for problem solving and troubleshooting! These are for specific issues that our customers have. Knowledge articles are *reactive*, created from support tickets that provide immediate solutions to the customer issue.
The audience is for customers that are having issues, support engineers that are resolving tickets and anyone searching for fixes to specific error messages or problems.
