Commit 3bb1981a authored by Jason Colyer's avatar Jason Colyer
Browse files

Updating yaml needed to deactivate automation

parent 371b5938

content/handbook/security/customer-support-operations/zendesk/automations/_index.md

+19 −7
Original line number Diff line number Diff line
@@ -257,15 +257,15 @@ To deactivate an automation, you will need to create a MR in the sync repo. In t 
   - For Zendesk Global:



     ```yaml

     - field: 'brand_id'

       value: 'GitLab Support'

     - field: 'current_tags'

       value: 'missing_brand'

     ```



   - For Zendesk US Government:



     ```yaml

     - field: 'brand_id'

       value: 'GitLab'

     - field: 'current_tags'

       value: 'missing_brand'

     ```



1. Change the value of `conditions` to the following:
@@ -279,6 +279,12 @@ To deactivate an automation, you will need to create a MR in the sync repo. In t 
       - field: 'brand_id'

         operator: 'is_not'

         value: 'GitLab - Internal'

       - field: 'current_tags'

         operator: 'not_includes'

         value: 'missing_brand'

       - field: 'status'

         operator: 'is_not'

         value: 'closed'

       any: []

     ```
@@ -292,6 +298,12 @@ To deactivate an automation, you will need to create a MR in the sync repo. In t 
       - field: 'brand_id'

         operator: 'is_not'

         value: 'GitLab - Internal'

       - field: 'current_tags'

         operator: 'not_includes'

         value: 'missing_brand'

       - field: 'status'

         operator: 'is_not'

         value: 'closed'

       any: []

     ```