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Commit 39b0608c authored by Wesley De Vrient's avatar Wesley De Vrient
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Create new Co-Create Action Plan - FY26Q1 subsection

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---
title: "Co-Create Action Plan - FY26Q1"
---
## Overview
This action plan outlines our strategy to launch 7 new Co-Create projects in FY26Q1. The plan establishes processes for identifying high-potential customers, engaging effectively, and ensuring successful project delivery. Our ultimate goal is to foster continuous contributions that fuel our dual fly-wheel approach, transforming initial projects into long-term contribution relationships.
## Customer Segmentation Process
Customer segmentation helps us identify organizations most likely to successfully participate in Co-Create. By analyzing multiple criteria, we can focus our resources on customers with the highest probability of contributing meaningful features to GitLab.
### Prioritization criteria for customer selection
- Number of public issues and merge requests created
- Usage of specific GitLab features
- Current subscription tier and seat count
- Industry sector focus (Finance, Manufacturing, Telco)
- Previous open source contribution experience
- GitLab usage growth trends
- Customer relationship strength
### Data Collection
- Review Co-Create tracking data
- Document data sources
- Validate selection criteria with team
- Identify data gaps
### Customer Tiering
- Tier 1: High engagement potential
- Strong issue/MR history
- Premium/Ultimate subscription
- Prior contribution experience
- Tier 2: Medium engagement potential
- No previous MR history, but clear overlap between customer and GitLab tech-stack
- Tier 3: Future potential
## Outreach Process
A structured outreach process ensures consistent communication and sets clear expectations with potential Co-Create participants. This process leverages our existing customer relationships while maintaining a healthy pipeline to achieve our quarterly goals.
### Target Selection
- Focus on existing account team relationships
- Prioritize top 25 scored customers
- Maintain 3x target pipeline (21+ prospects)
### Engagement Steps
- Initial contact through dedicated Slack channel
- CSM follow-up if needed
- Schedule alignment meeting with:
- Customer Success Manager
- Account Executive
- Solutions Architect
- Document meeting outcomes and next steps
## Contribution Sustainability Strategy
While Co-Create focuses on enablement with a no-strings-attached approach, our aim is to foster long-term contributors. This quarter we want develop processes to support this, this may inlcude:
- Track contribution patterns across Co-Create participants
- Incorporate contribution / co-create activity into regular business reviews
- Celebrate customer contributions through case studies and social media recognition
## Success Metrics
Tracking key metrics helps us measure program effectiveness and identify areas for improvement. These metrics align with our goal of launching 7 new Co-Create projects while maintaining high-quality customer engagement and fostering ongoing contributions.
Track the following:
- Number of initial meetings scheduled
- Active customer conversations
- Projects initiated
- Time from contact to project start
- Post-project contribution activity (new MRs, issues, comments)
- Percentage of customers making multiple contributions
- Average time between contributions
## Risk Mitigation
Identifying and addressing potential risks ensures smooth program execution and helps maintain momentum toward our quarterly goals.
### Pipeline Management
- Prepare resources for common concerns:
- Legal documentation
- ROI calculations
- Technical onboarding materials
- Maintain documentation of objection handling
### Process Optimization
- Create reusable templates for:
- Communication templates
- Meeting documentation
- Onboarding materials
- Document clear processes for team reference
### Resource Management
- Balance process improvements with pipeline goals
- Coordinate with team members for support
- Maintain clear documentation
## Target Timeline
This action plan supports launching 7 new Co-Create projects by the end of FY26Q1 through:
- Building a pipeline of 21+ prospects
- Converting 33% to active projects
- Managing 8-10 week average project initiation time
- Establishing follow-up processes to encourage continued contributions
## Resources
- [Co-Create Issue List](https://cocreate-issues-page-c6a9e4.gitlab.io/?label=co-create)
- [Corporate Contributor Agreement](https://docs.google.com/document/d/1JZ495wMxsnUPIzZoBvAVtvnfbWiMNS4VYC_S2Er4K0s/edit)
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