Remove Wade from support processes (36b29a71) · Commits · GitLab.com / Content Sites / handbook

content/handbook/support/support-pods/get/_index.md

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		@@ -25,7 +25,6 @@ A Support Pod for GitLab Environment Toolkit (GET) and GitLab Performance Toolki
		- {{< member-by-name "Jessie Lee" >}} (`@jessie`)
		- {{< member-by-name "Mario Mora" >}} (`@mmora`)
		- {{< member-by-name "Keelan Lang" >}} (`@klang`)
		- {{< member-by-name "Wade Jenkins" >}} (`@wwjenkins`)
		- {{< member-by-name "Ryan Castro" >}} (`@rcastro6`)

		## Collaboration Channels

content/handbook/support/support-pods/gitlab-dedicated/ssc-monthly-business-review-prep.md

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		@@ -15,8 +15,7 @@ Each MBR must include information from these sources:
		- incidents

		Each MBR might also include information from other sources.

		We report on GitLab Dedicated (Commercial) and GitLab Dedicated for Government. You will need to work with Brie or Wade to get specific data about GitLab Dedicated for Government. Those areas are noted specifically.
		We report on GitLab Dedicated (Commercial) and GitLab Dedicated for Government. If you require specific data about GitLab Dedicated for Government, ask the team in `#spt_us-government`. Those areas are noted specifically.

		## Assembling Metrics

		@@ -72,8 +71,6 @@ Using the [Incident Management - GDCMOC](https://gitlab.pagerduty.com/service-di

		Using the [Incident Management - GitLab Dedicated for U.S. Gov CMOC](https://gitlab.pagerduty.com/service-directory/PQRVHA8) service, count the number of Resolved Incidents within the cutoff period.

		As of this writing, Wade and Brie are the only GitLab Dedicated SSCs who can retrieve this information. (Other members of the U.S. Government Support team can help.)

		## Areas Covered

		The MBR slide typically covers:

content/handbook/support/support-pods/upgrade/_index.md

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		@@ -21,7 +21,6 @@ Support Pod for focus on all the aspects of Upgrading GitLab.
		- {{< member-by-name "Julie Martin" >}} (`@juliemartin`)
		- {{< member-by-name "Justin Farmiloe" >}} (`@jfarmiloe`)
		- {{< member-by-name `Amaury "Mau" Yacksmith` >}} (`@myacksmith`)
		- {{< member-by-name "Wade Jenkins" >}} (`@wwjenkins`)
		- {{< member-by-name "Olivier Némoz Saint-Dizier" >}} (`@onemoz`)

		## Collaboration channels

content/handbook/support/workflows/dedicated.md

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		@@ -50,7 +50,7 @@ reproduction purposes. This instance can be accessed at the following URLs:
		- Grafana: https://grafana.dedicatedtestsandbox.gitlab-private.org
		- Switchboard: https://console.gitlab-private.org/tenants/40

		To receive an invite to the GitLab Dedicated instance, ask Daphne, Nilanka, Wade or Wei-Meng in [#support_gitlab-dedicated](https://gitlab.enterprise.slack.com/archives/C058LM1RL3V).
		To receive an invite to the GitLab Dedicated instance, ask Daphne, Nilanka, or Wei-Meng in [#support_gitlab-dedicated](https://gitlab.enterprise.slack.com/archives/C058LM1RL3V).

		You can also request an assigned GitLab Duo Enterprise seat.

content/handbook/support/workflows/usgovernment_tickets.md

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		@@ -230,7 +230,7 @@ That elevated weight acts as a temporary hold on new case assignments while the

		### Requests for Help

		Requests for Help live in-boundary on [CompSecGov](https://compsecgov.gitlab-dedicated.us/gitlab-dedicated-us-public-sector/customer-support). Access to CompSecGov comes through [FedRAMP Okta](https://gitlabus.okta.com). If you need access and do not have it, contact Wade or Kasey to get the process started.
		Requests for Help live in-boundary on [CompSecGov](https://compsecgov.gitlab-dedicated.us/gitlab-dedicated-us-public-sector/customer-support). Access to CompSecGov comes through [FedRAMP Okta](https://gitlabus.okta.com). If you need access and do not have it, contact Rommel or Kasey to get the process started.

		In any GitLab Dedicated ticket, determine whether the issue is a GitLab application problem or an infrastructure issue. Infrastructure-issue RFHs follow the CompSecGov procedure and application-issue RFHs follow the [typical procedure](/handbook/support/workflows/how-to-get-help/#how-to-formally-request-help-from-the-gitlab-development-team).

		@@ -254,4 +254,4 @@ If you do not have access to [FedRAMP Okta](https://gitlabus.okta.com/) or [Comp

		The FedRAMP Okta instance will lock accounts after 90 days of inactivity. To unlock your account, you need an [Access Request](https://compsecgov.gitlab-dedicated.us/corporate-security/access-management/-/issues) opened on CompSecGov, where you have been locked out.

		Ask for help with this process from any of: `#g_dedicated-us-pubsec`, Wade, Kasey, or Nick.
		If you need help with this process, post in `#g_dedicated-us-pubsec`