Updating staff CSE positioning

### Staff Customer Success Engineer

Market Justification: The business need for an individual contributor Staff CSE role is to have a team member who is a subject matter expert (SME) with deep subject matter expertise positioned to train on and refine the practice of the CSE function. The Staff CSE collaborates closely with the CSE and CSM leadership in further refining the direction and enablement of the CSE specialty within Customer Success Management. In the market, there are over 20 organizations that typically have 2-3 Staff CSEs.

The Staff Customer Success Engineer is a grade 9 position maintained at intentionally limited representation — ideally no more than 10% of the global CSE organization. This selective positioning reflects the strategic nature of Staff-level contributions, which extend substantially beyond the responsibilities of Senior-level roles.

Where Senior team members demonstrate excellence in executing within their assigned scope, Staff-level professionals architect frameworks, methodologies, and approaches that multiply effectiveness across the organization. They serve as force multipliers whose impact manifests through the success of others, not solely through their direct customer portfolio or technical delivery.

The limited representation preserves the distinction between strong Senior-level execution and the unique strategic contribution staff-level roles require, maintains appropriate compensation differentiation reflecting a substantially different scope of impact, and ensures Staff team members receive investment and collaboration opportunities befitting their organizational role.

The Staff CSE reports to the Manager/Senior Manager, CSE.